I researched the Code Purple error on numerous sites, figured-out what it was all about – including the lawsuit / settlement with HP for this farce – and what I should say – BEFORE I called HP customer service.

I told the 2nd tier tech what the problem was, and he feigned ignorance initially about what I was talking about.

He kept asking me “did you replace anything in your computer?” (Yeah, bub – it’s a Franken’puter at this point, but the box, cables and fan are HP OEM – so what? – OF COURSE, I DIDN’T S-A-Y that…), and I told him the HD was replaced under warranty (true) over 3 years ago. So what?

I was sure my call would somehow, someway get “accidentally disconnected,” but he finally relented… and authorized the repair of my OVER FOUR YEAR OLD computer.

I did MAKE SURE TO ASK FOR A CASE NUMBER. The empty shipping box came on Thursday afternoon that week and was returned repaired to me on Friday morning the following week.

Next time, I’ll buy a DELL…!!!

IN XP

1. Boot the system with a Win XP Original Disk.
2. When you have to select “Enter” to reload or “R” for Recovery Console select “R”.
3. Select the “H:\minint” Drive to bring up the System
4. At the “H:\minint” prompt, change to the “C:” prompt
5. Change directory to the “C:\hp\bin\configcheck”
6. Rename the file with the command “ren run.py run.p_”
7. Reboot the machine and there should be no “Code Purple” error.

IN VISTA

1. When the error comes up press “SHIFT-F10” to bring up command prompt
2. Navigate to directory C:\hp\bin\checkdmi\checkdmi.cmd
3. Type “rem checkdmi.cmd checkdmi.cm_” (Without quotes)
4. Close the Command Prompt

En Windows Vista:
- Sitúese en C: \ hp \ bin \ carpeta CheckDMI
- Cambie el nombre del archivo “CheckDMI.cmd” a “CheckDMI”

xoxo