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Code Purple — The Compaq/HP Booby Trap

January 4th, 2006 by admin

UPDATE N+1: For those who don’t want to read all the now very numerous comments, it seems that comment #128 is one of the more popular fixes for Vista/Win7, though many of the other excellent variants listed also work. My advice? Switch to linux, of course…

UPDATE N+2:  Wow.  It’s been six years.  I’ve pretty much stopped blogging (got caught up with life things), and about the only reason I keep this blog going is for a couple of technical posts, this being one of them.  Thanks, HP, for keeping this blog alive with your Code Purple BS!  In any case, this seems to still be a problem even with new versions of Windows.  I don’t know if it’s worth reading my original post — the commenters have all the solutions now., and the comments are of much greater value than the post.  Thanks to all the commenters!

On with the original post…

God blessed us all again this year with the presence of family over the Christmas holiday, but the joy was tempered by some annoyance. My brother-in-law brought his desktop computer down for me to work on. In addition to upgrading some hardware, he complained that the machine had slowed down, was acting funny, etc. Of course he was running Windows XP.

Swapping out the hardware was easy. The damage left by untold viruses/malware was a bit more difficult. I told him that I could try to clean things up as much as I could, but the only way to make sure that he was clean would be to restore the system from scratch. I told him there was always a little effort involved in restoring a system — mostly from having to reinstall all the software he had put on — but it was probably the best way to go. He agreed.

So, I created the restore disks (HP and Compaq computers apparently do not ship with restore disks on board, but instead have a separate partition from which the user must burn the disks). I did a full restore, reformatting the hard drive and reinstalling Windows XP. Everything went like clockwork…

Until I rebooted the machine. Then I got an error that there was a “Configuration error” and that I should call “Customer Care” with “Error Code Purple.” T that point, I could only power off the machine.

What in the world was “Error Code Purple,” I wondered. A quick search on the net revealed that this was a booby trap placed in HP and Compaq computers in which a “tattoo” or numerical signature of the motherboard and hardware configuration is created at the factory and encoded into the restore disks on a particular computer. When you re-install your system, it checks to make sure the system has not been modified. If you have modified your system, the “tattoo” generated by the checking program will be different than the original, and the system will not boot.

In order to fix this, you have to send in your computer to Compaq, or take it so some place like CompUSA or BestBuy where they will modify the “tattoo” so you can run your software on your computer again — until the next time you upgrade memory or swap a card or DVD player.

For a fee, of course.

I will post a couple of fixes for this below. But first — I have to vent. I cannot believe that a company would pull such an anti-consumer action as to booby trap its machines so that you can’t reinstall the OS after changing the hardware configuration unless you pay them a fee. One forum on the net said HP wanted to charge him over a hundred bucks for the privilege. This is obscene.

The funny thing is that I originally assumed it was some stupid thing with Windows XP. I have long been used to finding out idiotic anti-consumer “features” in Windows XP — which is why I run Linux on all of my boxes. I am flabbergasted that a company would decide that Windows is not anti-consumer enough, so they needed to make things even less convenient.

People should not buy HP or Compaq products as long as this policy is in place. This is inexcusable. And it ate up most of an afternoon that I should have been spending with family rather than trying to hack my way into a box before the family left.

So, here’s a couple of fixes for you folk who are burdened with an HP or Compaq computer and end up having to reinstall the OS after making a hardware change.

The underlying problem is that there is a .bat file that calls a python script to check the tattoo upon boot up. If you remove that call, then there is no check and the machine boots up just fine.

The file is:

C:\hp\bin\CheckConfig\cfgchk.bat

UPDATE: A reader whose comments were deleted in my server crash noted that the file should really be:

C:\hp\bin\ConfigCheck\cfgchk.bat

(e.g. switch CheckConfig with ConfigCheck)

UPDATE2: A reader (see comment #23 by Nitrazepam) has found a similar solution for Vista, where the offending passages seem to be in the C:\hp\bin\CheckDMI folder. I don’t run Windows on any of my boxes — I stumbled on this thing working on my brother-in-law’s box when it broke — I don’t have any idea about changes associated with Vista. Thanks, Nitrazepam!!!

UPDATE2.5:  See also comment 104.  A couple of people seem to have found this to be even easier.  Thanks, Red Dragon!

UPDATE3: Reader Chris Smiddy (comment 128) suggests an even easer fix for Vista. I don’t run Vista on any of my boxes, so I can’t test it, but it seems too easy not to try… Thanks, Chris!!!

UPDATE4: Claudio (comment 130) notes that this is a “hidden” directory and/or file, so you have to be showing hidden stuff if you are using a Windoze recovery disk.

The solution is to get a boot disk that will allow you to edit the hard drive and clear that file. I just deleted everything in cfgchk.bat and left an empty file with that name.A Windows solution was provided by “Alecstar” at geek.com. The discussion can also be seen on the usenet newsgroup alt.comp.hardware.pc-homebuilt. It is to either get the commercial Windows Preinstallation Evironment, a minimal bootable OS that allows you to run from CD (which, of course, Microsoft will not sell to mere consumers), or make one using BartPE. This will allow you to edit the hard drive directly. Go to the cfgchk.bat file, edit it, save the empty file, and reboot.

I have never been able to successfully build a BartPE disk, mostly because the Windows disks I have never seem to be compatible with the ones BartPE requires — I have too old a version, the wrong service pack, etc. It’s too much of a hassle for me, but if you are a Windows person, go for it.

A much simpler (for me) Linux solution is to get a bootable mini-distro that has Captive-NTFS (which allows writing to NTFS disks) on it, and edit the file that way. Sources on the net wrote that Knoppix had Captive-NTFS in its Utilities, but when I downloaded the most recent stable Knoppix, it was not there. Instead, there was a note that there was an experimental NTFS writable system on the DVD, which I didn’t have time to download. Instead, I found a *wonderful* boot disk called the “Ultimate Boot Disk.” It comes in two forms — Basic and Full. The “Full” version contains a stripped down Knoppix with Captive-NTFS that allowed me to easily access the hard drive and empty cfgchk.bat. NOTE — SEE UPDATE BELOW.

UPDATE6: Captive-NTFS is no longer maintained, and is probably unnecessary. Just about all of the newer distros I’ve looked at can read and write to NTFS drives. LINUX advances on. I know that both SUSE and Mandriva distros do well at reading and writing to NTFS drives, and I assume (but haven’t tested) Ubuntu. So any of the live distros of these should work, such as Mandriva One.

UPDATE7: See Jill’s comment #98 — there have now been a couple folk who have followed her directions using the Ultimate Boot CD. Thanks, Jill!

UPDATE 8:  “helpful” in comment 166 has a solution without a bootable disk, but with an intact recovery partition (for Vista, I presume).  Thanks, “helpful”!

So that’s it — download a boot disk, edit the file, and reboot.

And, as Alecstar noted, never buy a Compaq or HP box again.

Posted in Computer stuff | 388 Comments »

388 Responses

  1. Rick Says:

    I wonder if this would qualify as spyware under federal laws. Secretly installed and attempts extortion.

    I’ve never been tempted to buy a Compaq after working in a store that sold them.

  2. Administrator Says:

    Hi, Rick. Hope you had a good Christmas!

    Who knows — the line between spyware and digital rights management seems to be in the eye of the beholder.

  3. Anne C Says:

    I was about to tell you that my son (also) works in a store which sells Compaq and he advisesd us to “never buy a Compaq” – too many problems. Alas, Rick beat me to it.
    Always good to have two confirmation sources when “reporting”.

  4. Steve K Says:

    My story went the same way. Before I found your blog I was headed to the BBB to discuss this practice by HP/Compaq. I would just like to reiterate. Avoid HP/Compaq.

  5. admin Says:

    Well, I hope this is still of use. I apologize to all the folks whose comments were lost when my server went down.

  6. Jonathan Says:

    Thank you for this post. My friend had this problem with his HP desktop, and when he called HP with the code Purple, they told him it was his MotherBoard. I knew from previous diagnostics that this was not the case. After making the change above, I was able to get to the Windows login screen, and it has been running fine.

  7. PC_Wizzz Says:

    Thanks a lot.
    You saved my day.
    Wish you all the best in your life.

  8. Fenix Says:

    Sheesh. I thought Packard Bell was the worst computer out there. I guess HP is trying to deprive PB of its first place. Thanks a lot for the post. I work at a computer store and a client came in with this error… Reading this post saved me an hour or two of work. :)

  9. mike Says:

    thanks for your cooperation, it works fine for me, thanks very much

  10. JLR Says:

    C:\hp\bin\ConfigCheck\cfgchk.bat
    I have a Compaq Presario V5000 V5305WM.
    I bought it Nov. 2006.
    Looking in the C:\hp\bin\ directory there are NO SUBDIRECTORIES no matter what name and yes I checked for hidden/system sub directories.
    Obviously HP/ComPaq have moved the files/directories. Any suggestions?

  11. billo Says:

    Looking in the C:\hp\bin\ directory there are NO SUBDIRECTORIES no matter what name…

    Is this XP or Vista? I haven’t looked at a Vista box.

  12. billo Says:

    One other thing — are you getting a code purple error? As I remember, the ConfigCheck directory is deleted some time after the check during the initial startup. It could be that your error occurs after that point..

  13. barriaga8 Says:

    i have tried everything, where in the ubcd do i find the directory to delete C:\hp\bin\ConfigCheck\cfgchk.bat
    file. i havent found the knoppix program

  14. freetreb Says:

    how do you fix this problem if you do not have the boot disks?

  15. billo Says:

    You can’t use the method I described without a boot disk. But, in fact, since this was originally written, there are a zillion new live-CD versions of linux out there,, and most new versions of linux. Most support ntfscp or equivalent, which would at least let you overwrite the bat file…

  16. Lana Says:

    I encountered the same problem with my HP after running system restore last week.

    This post helped me solve my problem since I knew which file to remove ( :o) thank you! ). I downloaded Bart PE, but couldn’t use it because I didn’t have a Windows disk, then I downloaded Ultimate Boot CD but it was too confusing for me since I didn’t quite understand how to get to Drive C and edit it….

    Finally I downloaded KNOPPIX 5 and after spending a while trying to make the hard drive writeable, Mr. Knopper himself wrote me and explained to me how to do that on a corrupt filesystem…. He is very helpful and once I deleted the file my system worked again… this is a 2003 HP so my system had the cfgchk.bat file. Hopefully there’s an equivalent for it on later systems (does anyone know what it is?).

  17. Lana Says:

    barriaga8 …

    If you are using UBCD you are supposed to go to
    1)Filesystem Tools
    2)NTFS Tools
    3)Avira NTFS4DOS Personal V1.9

    This should give you read/write access to NTFS filesystems. But I wasn’t able to actually write to my hard drive using this…maybe if I researched it more…

    Knoppix 5 is much easier for regular people, very user-friendly. It’s not very difficult to edit your hard drive with it. And it can function as a computer if your system crashes. You can use it for internet, documents, configure a printer, etc.

  18. paul Says:

    hi, further to reading up on code purple and nowhere near understanding it, i still have a warranty on the machine and have a service call tomorrow, i’m assuming he will “replace” the mb..
    my question is when he puts in the new mb will that be tattood or will he fit a compattable one?

  19. admin Says:

    My understanding (but remember, I’m a linux guy, not a Windoze guy — I just wrote this when I fixed my brother-in-laws box) is that each motherboard has a unique tattoo. If you have customer service swap motherboards, they should also fix the OS to recognize the new tattoo.

  20. dan Says:

    I got the code purple blues too.
    I read your fix but those directories and files were not on my computer.
    I have presario sr1010nx.
    I started looking around for unusual bat or config files.
    I found a directory sysprep and a file oobe.bat.
    hey no harm. it don’t work anyway.
    so i deleated it and now it works. You gave me the idea to look so thanks! danny

  21. S Says:

    Ok, I have tried to use ubcd to locate the conf file and delete it. The only directory I access when getting the c: prompt is hp_recovery. There is not config file to be found and when I do try to open any file that remotely looks like a config file, it’s blank. Any ideas on how to find the directory I need to find?

  22. George Levidis Jr Says:

    On the topic of Hp Products….

    I currently work as a phone tech for HP/Compaq. I would like to thank this forum for en-lightening me to some facts about the system. We were told if someone calls in with said Code Purple, it was an automatic transfer to our hardware specialist team, to set up the customer for a new system. Even if out of warrenty. Unfortunately for me, as someone who does care, I am not allowed to use my personal experience (since the days of the Commodore Vic 20 – and onward) to assist my customers. Instead, we are given about a 1 on a scale of 10 to use our brains. Most of the time, as you all have encountered, it sounds like we’re reading from a script. Truth is, we are. They’ve taken the top 10 methods to fix a particular problem, and bundled them for us to regurgatate to you. If they don’t work it’s off to full system recovery land, or set up for service. As for the Code Purple, it happens on any system. I have friends who worked at Dell, Acer, Apple, and the new Lenova which is re-introducing IBM soon. All have the same hand-cuffs at their respective companies. It’s Microsoft that dictates the rules of engagement here. Not the computer companies. That’s why we’re stuck with Vista now on all new machines. Biggest money maker gets to put their toys on to a machine. That’s why we got stuck with Vista, and the TRIAL versions of Microsoft Office, Norton Anti-virus, and AOL. Repeat TRIAL VERISIONS. As for the recovery cd’s, you make your own to match ONLY your system. That way, one set doesn’t fix 20 or more systems like the days of old. Yes, it’s a money thing yet again. I’ll more than likely lose my job for having said that, but I’d rather see the public informed rather than get financialy raped. Thanks again for the Code Purple fix. I’ll pass it along as much as I can before they get rid of me.

    Sincerely

    DaMoose

  23. Nitrazepam Says:

    Working on PC Tech service i found a Compaq with Vista Preinstalled PC that shows the “Code Purple” Error.

    The Solution that worked fine is the following:

    1.- Do a complete recovery using recovery partition or the Recovery DVD’s/CD’s

    2.- At the first restart after copy process is done, use a MiniPe CD or enter a BootCD to Load Dos or some Environment with ntfs Support, and some app to edit textfiles.

    3.- Get into C:\hp\bin\CheckDMI folder

    4.- Open CheckDMI.cmd File with a textfile editing app

    5.- Look for this Commented Green Lineslines:

    if ERRORLEVEL 1 goto mismatch
    goto cleanup

    This code is the end of DMI Compare routine, if DMIdata is not correct then tou get purple code error, triggering “mismatch” routine; if data is correct, then trigger “cleanup” routine that is needed to avoid purple Code error Code

    REM ——————————————————————
    REM Found discrepancy in the DMI. Notify the user with the localize
    REM message via lg.ini, then shut down the system immediately.
    REM ——————————————————————
    :mismatch
    echo – Mismatched DMI – >c:\hp\support\CodePurple.log
    echo DMI from Master UUT: >>c:\hp\support\CodePurple.log
    type DMIinfo.ini >>c:\hp\support\CodePurple.log
    echo ———————————————- >>c:\hp\support\CodePurple.log
    echo DMI from This UUT: >>c:\hp\support\CodePurple.log
    type DMIofUUT.ini >>c:\hp\support\CodePurple.log
    echo ———————————————- >>c:\hp\support\CodePurple.log
    del DMIinfo.ini DMIofUUT.ini
    start /w c:\hp\bin\MsgAction.exe “%title%: %message%”
    shutdown.exe /s /t 0
    goto end

    REM —————————————————————–
    REM Found all matching DMI flags. Clean up before exiting.
    REM —————————————————————–
    :cleanup
    cd..
    if exist c:\hp\support\CodePurple.log del c:\hp\support\CodePurple.log /q
    if exist c:\hp\bin\CheckDMI rd c:\hp\bin\CheckDMI /s /q

    6.- Solution is cheating code and invoking Cleanup even if DMI is not correct.

    if ERRORLEVEL 1 goto cleanup
    goto cleanup

    7.- Save and reboot.

    The code in CheckDMI.cmd file is commented from hp/compact, and is insteresting cause u can get new forms to avoid Purple Code using this information.
    i hope this info help u.

  24. Lakshmi Anand K Says:

    Thank you all for the info. My HP Pavilion’s faulty motherboard was replaced by HP. I tried full system recovery and hit this code purple. Tried calling hp customer care but they where off for the day. I am not the type who waits till they wake up. Thanks to the info here, my system is now running.

    A Few issues though: The linux distros that are available on ubcd do not seem to have NTFS support.

    Avira utility did the job but dir crashed the system throwing a div by zero error.

    I used copy con to overwrite the file and it worked.

    Thankx again.

  25. billo Says:

    Thanks all, for these comments. It was a sadness that I lost many of the excellent earlier comments when my server crashed.

    The bottom line is that I’m a Linux guy, and found this solution when my brother-in-law had problems on his box. Accordingly, I don’t have a clue about newer changes, if any, with Vista boxes, etc. I really appreciate the comments that folk are making to keep this post up to date.

  26. admin Says:

    Lakshmi,

    Many of the distros that don’t have Captive-NTFS instead have a separate action for manipulating ntfs files. For instance, Mandrake (which is what I use) has utilities like “ntfscp” for copying ntfs files, “ntfscat,” etc. You might look at them.

  27. Randy Lee Says:

    Easy way to get NTFS access is to “locate” an ERD Commander Boot Disk. ERD Commander was a product of Winternals. Those boys were so sick, Micro$oft bought Winternals to shut them up. :D

  28. Diane F Says:

    Hi,
    I am not the computer pros that most of you are but a friend of mine had the Code Purple pop up on her Compaq for apparently no reason at all. No upgrades -etc. Anyway, after reading all of your helpfull info I removed her hard drive and set the jumpers as a slave and installed it temporaily in my computer and opened the HP folder and removed the file folders in the bin/configcheck folder. But it back in her computer and on we go….. Thanks so much for the help and info.

  29. Confused Says:

    OK, I’m ready to try this. I have Windows XP Home Edition and I am getting the code purple (configuration error message), but because I can not go any further and can not actually do anything except shutdown, how do I delete cfgchk.bat from c:\hp\bin\ConfigCheck\ (or CheckConfig, whatever)?

  30. admin Says:

    Confused,

    You will need to get a bootable CD as described above and boot the machine using that OS. Then you will be able to muck with the disk drive with wild abandon using the tools described in the post and/or the comments.

  31. rolliedogg Says:

    I am still slightly confused. I can get to the C:\ by hitting f10 during the boot process and then hitting CTRL D once in the recovery screen. I have searched everywhere and can not find hp\bin subdirectory. I only have a recovery dir under the hp. I did a dir *.py /s which supposedly will search all directories ad subdirectories under the c:. Finds nothing. I did do a MCE2005 upgrade that HP offered for a short time = does that make any difference.

    I spent the $20 for the recovery disks a year or so ago, but they are not recognized anymore. Maybe upgrading to the MCE 2005 made then not useable.

    Anyway, can anybody offer any help.

  32. billo Says:

    I think the problem is that you are trying to do this with the recovery disk. The recovery disk is good for re-installing the OS, but is probably not all that good for doing what is described here.

    Instead, after re-installing the OS, boot using a CD-based OS — either a Linux distro or one of the bootable Micro$oft things others have mentioned.

    Note that the C: drive on your computer will then have to be mounted as something else — /mnt/windows or something in Linux, or some other volume in Windows. It will not actually be C: when you boot in the live distro.

    Once again, I’m not a Windows person, but if it’s anything like Linux, if you boot using one of these bootable CDs, it will load a virtual C: volume into memory, and when you go to C:, you will be going to the C: volume of the bootable OS, not the C: volume of your original computer.

  33. Gordon Says:

    hi ,
    we gotten a code purple too after restore on a a335w twice,called HP, said the motherboard was dead, i told her that it was working fine before, then she said it had to be ‘tatooed’ , i told her ill get back to the HP girl later when i figured what to do,
    looking in on google,found yuo guys too, i figured the best way was to install a fresh new windows XP, we went to Staples and got the xp upgrade,( i had the 98 cd to be the back up when doing the clean install )using my windows 98 boot i fdisk and deleted that restore partion and the NTFS partion part, and then created the whole harddrive as a partion, reset computer then formated c: from the 98 boot still in it,,
    after all that, a fresh install via boot from cd,,
    and this computer works great! seeming better and faster then before!

    i guess the money we spend on a new XP cd , we could have gotton a Vista, but im not ready to take it on becouse of the mostly negitive stuff i heard about it,
    maybe doing all this would be better in the long run, saving time and maybe money instead from having somebody “repair” your computer,
    8-) G

  34. Gordon Says:

    HI again
    funny to reread what i wrote early, don’t think my english teachers would have loved all that,
    anyway was going to mention that the drivers came from the HP website and they work great, but im now little uncomfortable to download any other stuff from them,

    G

  35. Stacy Says:

    Hi – I got my first code purple last week after trying to recover the system following a virus. HP would not even talk to us since our warranty had expired and I was not willing to pay to renew it before even discussing the problem. We had added a memory card when we first bought the Pavilion Slimliine about a year ago. My question is, do I need to remove that card before going through the boot disk exercise? Thanks!

  36. admin Says:

    If you use the method described above, then you do not need to remove your card.

    Of course, if it doesn’t work, take it out and see what happens :-)

  37. kesha Says:

    hey got code purple I have windows xp and I can’t get passed the screen because it saya to shut the computer down what can i do to fix this problem is there anything i can do using using anyone of the F keys like F1 f!0 or something like that

  38. Bill Says:

    Mmmm. We have 2 HP laptops & never had a HP problem (Vista problems, of course)

    As far as customer service, you can’t expect a good computer person to work 1st level customer support for low pay (why do you think they outsource to India) which is why they work from canned scripts and usually don’t know anything.

    (Full Disclosure: I’m a former HP employee from one of their Unix labs. Now I work with a bunch of computer illiterate programmers and wish I was back at HP)

  39. Mike O'Neil Says:

    Just a thought. If a computer is giving the code purple error couln’t I fix it by running a windows repair install using another (generic or Dell) OEM cd?

  40. admin Says:

    kesha:

    Not really. But it is not clear from your post that you actually have the problem this post is designed to fix.

  41. admin Says:

    Mike:

    I doubt it. Most of the OEM disks will not easily work on hardware other than that they were designed for. It’s been years since I’ve played with it, though, so I could be wrong. When I played with it, you had to figure out a way to disable the checking software that made sure you were installing on the “right” machine. If you have a retail version of the OS, then you could probably just install it then and there — though you would have to track down the right drivers.

    However, once again, I’m a linux person, who just fixed his brother-in-law’s machine. I’m not a Windoze expert.

  42. admin Says:

    Bill:
    “mmm. We have 2 HP laptops & never had a HP problem ”

    Heh. I guess it’s a little like a quote I once saw attributed to an official from Singapore, who said “In Singapore we have freedom of speech. People have the right to say whatever they want, as long as they want to say the right thing.”

    Maybe using HP computers is the same way.

  43. paul Says:

    Trying to work my way through a problem with corrupted microsoft .net.framework software after replacing my hp mobo with a different model. MS knowledge base solutions haven’t worked. Restore disks won’t work for me either. Found 3 files on my xp/mce 2005 system with similar tattoo info – c\hp\bin\ HWD.INI, BS.INI, EISHWD.INI. also, kbdcfg.bat file has a STOP command, don’t understand the code yet…

  44. Jack Says:

    Interesting! I got Code Purple while trying to “recover” a friend’s HP. I was using my own monitor, Kb and mouse – would these small hardware changes alone have been enough to cause the error?

  45. Yvonne Says:

    If you get a code purple take your hard drive out put into another pc as a second drive go into the drive and click on folders in this order hp bin configcheck untill you come to run.py right click on that folder rename the folder run._p then save it put back into your pc and start up this take’s care of code purple and prevent HP’s booby trap it took me a day to get it figured out.

  46. Brian @ OK Computers in Denham Springs. Says:

    Deleted the file C:\hp\bin\CheckConfig\cfgchk.bat like you said and worked great, Thanks, A+++.

  47. Jonathan Says:

    Would i still have this same issue if i were to install the os from the backup cds?

    Considering that i dont take out that cfgchk.bat file.

    The problem is that i dont have a way of burning a portable boot cd..So im just trying to solve it without deleting the file….

  48. admin Says:

    I don’t think so. You have to be able to get access to that particular file before it gets invoked. The only way I know how to do it is to not be using that drive for boot up.

    If you can’t burn your own cd, then buy one. If you can handle linux, there are a zillion live cd’s you can get cheap. For instance, go to http://www.linuxcd.org, you can buy one for less than two bucks.

  49. Jonathan Says:

    Hi… i was able to get the cd… it ran…

    so iwent to
    1)Filesystem Tools
    2)NTFS Tools
    3)Avira NTFS4DOS

    but it doesnt let me edit or write

    what should i do?

    any tips?

    email ranma_02@hotmail.com

    or just post here..thanks =)

  50. Edwin Says:

    hi, was wondering if this would happen to hp laptops too ??? or just desktops ??

  51. admin Says:

    Jonathan — which cd did you use?

    Edwin — Don’t know. I’ve never tried to switch hardware on an hp laptop. I *assume* that they are tattooed also, but really don’t know.

  52. omar Says:

    um i got code purple 3 moths ago i got code purple i have a hp media center m000 and know when i turn it on it says cpu failure and shuts dowm hat can i use linux and erae or what pllzz help(i know my cpu works tried on ther pc)

  53. omar Says:

    sorry for double post but i mean
    i got code purple 3 moths ago and i have a hp media center m000 ( windows 20004 )and know when i turn it on it says cpu failure and shuts dowm what can i use should i use linux and erase or what pllzz help(i know my cpu works tried on ther pc)

  54. omar Says:

    it says cpu fan failed sorry

  55. admin Says:

    Heh. Well, that will slow things down, too. I remember working on a box once where I had taken the shell off and had replaced a drive. I turned on the box to see if the drive would power up, and it burst into smoke — I had left a screw sitting on the motherboard and shorted out the system.

  56. ronfin Says:

    I ran into this CODE PURPLE yesterday while recovering and cleaning-up my dads PC. After looking for a solution I tried something totally different, and tried to use my old recovery cd’s from a different computer, a laptop actually, and it ran all 4 then gave me the expected error that what I was trying to do was basically insane. However, when I ran the restore cd’s for the PC again (the ones for the PC) I was able to restore fine. Now, my question is; Did me using different restore cd’s somehow overwrite files or delete files and then allow me to recover when I went back and used the ones for the PC? It’s just strange that I had the code purple then was able to recover from it. *confused*

  57. gs Says:

    i booted my machine from knoppix.

    I foung the configcheck file.
    I can’t modify the content of the file.

    The message that comes up is” u might not have the right permissions, or not enough space in the disk”
    I have cheked permision and i have read and write permissions.

    Do u have any idea, on what should i do?

    thanks!
    GS

  58. travis d Says:

    first off, thanks so much for this blog on the code purple. helped me out numerous times on multiple computers.

    however, i seem to have a problem this time around. i did another system recovery ( i’ve started doing them periodically now, i find my computer stays quite a bit faster that way) and it’s plunged back into the code purple fiasco, and the usually way of fixing it, which i’ve done many times ( putting it into another computer and deleting the line) crashed my other 2 computers, neither of which were compaq.

    suggestions?

    both of my other computers are practically dead, nothing will boot on them, even when i try and run ubuntu live cd it doesn’t allow it. (yes i have it allowed in bios)

  59. travis d Says:

    oh, sorry about the double – post, but for omar, if it says cpu fan failed, it means the fan that cools the cpu (the “core” of the computer) and you’ll have to replace it. first though i’d see if it’s just unplugged, since for most motherboards’ bios they check for the presence of a fan, and if it’s not there they will shut down to save the processor. if it’s plugged in, turn on the p.c. with the side of the computer off, and see if the fan on the motherboard is spinning. if not, it’s dead. new ones cost like 2 or 3 bucks, you can get em with cool leds or just plain jane black.

  60. admin Says:

    ronfin:

    Actually, your experience makes sense. My information is that the tattoo number is encoded in the rescue disk somewhere, so the fact that the original rescue disk worked and another did not.

    gs:

    Are you sure you are using the commands for modifying ntfs filesystem? The straight “cp’ and “mv” commands won’t work. You have to use the commands for modifying NTFS. I don’t know what they are in the new knoppix disks. On my Mandriva systems, it is “ntfscp”, “ntfsclone”, “ntfscat” etc.

    travis d:

    I don’t know. I’ve only worked this on HP/Compaq boxes. Sorry. Hope a reader knows…

  61. Ketsuo Says:

    I woul have never thought that Compac and HP would be such a$$’$ i mean realy WE are paying them for there stuff they have no right.

    And btw thanks for the help its done alot for me.

  62. OhMyHp Says:

    HELP !!! I cannot find the ConfigCheck folder using Avira Ntfs4dos . I used TestDisk in the UBCD to search for the run.py and the cfgchk.bat files and it was found along with the ConfigCheck folder. But when I use Avira to del run.py or overwrite cfgchk.bat, it always says unable to open file.I have tried deleting other things in the drive and it worked , so I do not know why I cannot find the run.py file or the cfgchk.bat. Please help me !!!

  63. OhMyHp Says:

    Okay I think the file is found in Avira NTFS4DOS , just that the file cannot be opened. Is it because that another program is running it? Or I don’t have access to the folder or file? HELP ME !!My parents are going to send the computer for retatoo-ing, like the HP guy told them to =[ and it costs like 100 to 200 bucks fix it.I hope somebody can reply me soon to help me fix the problem. I tried my best to find out how to fix the CODE PURPLE , thinking of this really makes my blood boil. HOW IN THE WORLD CAN HP DO THIS TO ME ! OR EVERYONE ELSE ! Anyway, somebody please help my situation. I tried Knoppix 5.1.1 but I had difficulty deleting the cfgchk.bat file as I had some write permission problems, anyway I heard that using a Linux to write to a NTFS disk is very unsafe , so I gave up using Knoppix.I wonder if there are any Live CDs for NTFS disks? Please help me, it is really humiliating to see the cfgchk.bat file in front of me, but I cannot do anything to empty it and safe my computer... Thanks for your help =]

  64. Big D Says:

    Hi guys, im a case manager from hp and i know the code purple thing is difficult. For some of the questions….using a different keyboard/mouse/monitor should not effect it at all, unless it was a usb keyboard/mouse. The standard way of doing a recovery is unplugging everything except monitor keyboard and mouse. Removing third party hardware is also a good idea before doing the recovery. Its honestly not that common an issue for recoveries and restores to get code purple (without hardware changes), just very unlucky.

  65. manoj_kumar Says:

    system configuration error fount in my hp a1320in midcenter
    pc i hve try del c:\hp\bin\configcheck
    but not folder found hp\bin in c drive help me

  66. jake Says:

    Hey thanks alot this was real helpful. I have been working on this system for the last two days trying to get around this thing. Too bad I didnt find you sooner would have saved alot of hassle.

  67. admin Says:

    Big D: “not that common…”

    Well, maybe not for you, but this one page makes up 70% of my traffic. Your company’s little booby trap is a huge problem for those of us who suffer because of it. As an aside, “removing all third party hardware” is not really an option when you’ve replaced a crashed hard drive. Doh. You should not have to disassemble your machine in order to boot it.

    You really don’t to anybody any favors by hiding your head in the sand about this. A better solution than denial would be to stop booby trapping your machines.

  68. fatguy Says:

    Do you have to delete C:\hp\bin\CheckConfig\cfgchk.bat

    or do you have to edit it?

    And if I do edit it, what do I edit?

  69. admin Says:

    fatguy:

    If you are running XP, you can do either. I just delete it. Before my server went down and I lost all my original comments, a reader recognized that there is just one line that has to be removed — I think it called a python script, but I don’t remember. Since deleting it works just as well, I say do the simple thing. But once again, I’m a Linux guy, so what do I know.

    See comment 23 by Nitrazepam if you have Vista.

  70. HC Says:

    My computer does not have the configcheck file anywhere, only hp\bin with lots of stuff in it, but none of the files mentioned here. Is there any other way around this?

  71. tim Says:

    hi im running vista home premium i recieved this code purple error when trying to boot up after changing my mother board its very simple to fix instead of going to bin and stuff (folders) just delte the entire python folder i was worried about doing so but i gave up after not finding checkdmi so i delted the python folder then switched back to my new mobo and it runs great, NOTE:: u must have the default mobo that came with the pc to do so,
    best of luck Tim

  72. admin Says:

    I’m not sure what deleting the “python directory” means — once again, I’m a Linux guy, not a Windoze guy — but I hope you don’t mean disabling python altogether. That may have some unintended consequences…

  73. Zeroday Says:

    I wish I could have found this site sooner. My friend has a HP Pavillion a330n, she had a hal.dll error, so I put in my XP cd, ran f /chkdsk command, did not work then i rebuild the boot.ini file, and it went through, I noticed that it took like 30 minutes to get to the XP login screen and then i got the code purple crap, it reinstalled windows without ever prompting anything. So jsut to add to this Booby trap crap, in my case u didn’t have to reinstall XP for the stupid python crap to work. I hate HP now..But thanks for posting the solutions, it worked for me

    Can anyone recommend any good recovery programs?

  74. Bruce Says:

    Awsome, Reloaded XP Media Center on an HP desktop. Got the Code Purple. Called HP, they wanted me to send it back.

    Found this site, removed the drive and attached it to my handy dandy “IDE/SATA -> USB” device, deleted the file, works like a charm.
    Thanks

  75. siga Says:

    I have experienced similar amount of frustration with my sony recovery cd when original mobo died . then i didnt know about all the tricks they use on average consumer . since i am using generic pc and or refurbished server since they seem to be os- flexible . for last year i have been using pclinux full time and i do not think i will ever go back to brand name pc or m$ os . all is good now ! thanks for your info !

  76. freemem Says:

    Greetings, i found this posting really helpfull, i got the system up and running with trinity linux-boot cd, couple tips, to mount writable ntfs use command mountallfs -g

    Another tip, if you are missing hp\bin or the cfgchk.bat file, check the mounted filesystems if you are on the right drive (hda0, hda1, s0 etc…), there might be couple of them, remember the install drive and the C drive, they both have similar filesystem on recovery stage.

  77. Robert Says:

    Comment #23 seems to be working

  78. Drew Says:

    Dude, just clean the HDD out completely. Find your drivers, save em, find any full version of an OS and make sure you have your product key,and delete ALL partitions and reformat the HDD. If you delete all the partitions you delete that garbage ‘tatoo’as well.

  79. Admin Says:

    Dude, a legal off-the-shelf copy of Windows XP or Vista isn’t all that cheap. By “any full version” I assume you don’t mean a pirated version, eh?

    The bottom line is that I don’t think it’s a good idea to propose deleting a legal version of the OS and installing an illegal one as a solution to the problem.

    Of course, *my* solution is to avoid Windows altogether. Why deal with issues of piracy when there is a wonderful, free OS available like Linux?

    The first thing I do when I get a new box is reformat the HD and install a *real* operating system, and that avoids the HP tattoo problem legally.

    The funniest thing about my blog, in fact, is that this post about fixing a box that doesn’t belong to me running an OS I don’t use is the post that gets the most traffic.

  80. Slimline Says:

    I have a s3400f HP Pavilion Slimline PC and haven’t been able to find any of the files detailed here. Perhaps HP has made this more difficult with some of their new machines? I am tempted to try to just delete the Python Folder to see if that works.

  81. Slimline Says:

    Forgot to mention that I have Vista Home Premium 32-bit

  82. Admin Says:

    Did you try the method in comment #23? That seems to be the one for Vista…

  83. Slimline Says:

    I’m not able to find…
    “Get into C:\hp\bin\CheckDMI folder”

    I have show system and hidden files so I’m thinking that the newer PCs are using a different structure.

  84. Admin Says:

    “I have show system and hidden files…”

    I don’t know, then. But… What you wrote here doesn’t make sense to me. In every recovery I’m familiar with, it’s done using a command-line window, not a GUI tool. Further, you should have booted up using a “live” distro or boot disk, and your hard drive should be mounted not as the “C:” drive, but as a mounted drive.

    IF you are really coming up using a live distro or cd-based boot disk, I think the problem may be that you are looking not at the hard drive on the HP box, but instead at the C: drive of the distro.

    Remember that when you boot up using a live distro, the “C:” volume may not the hard drive, but either a ram disk or the actual CD. The hard drive of the box will be some other volume when you boot with the live distro, but will be “C:” when you boot up *without* the live distro.

    Thus “C:\hp\bin\CheckDMI” may instead be “D:\hp\bin\CheckDMI” or on some other volume when booting using a live distro.

  85. RJ Says:

    It happened to me last nite.“Configuration error” and that I should call “Customer Care” with “Error Code Purple.” blah blah. How do we get a bootdsk. Any on the intenet. thx.

  86. RJ Says:

    I do not have the “bin”. it seems the bin is missing on my system. help help….C:\hp\bin\CheckConfig\cfgchk.bat

  87. admin Says:

    The links to sources of boot disks are in the article. In addition, there are numerous sources for cd-based linux distros — see places like http://www.distrowatch.com. I like Mandriva One (www.mandriva.com).

  88. RJ Says:

    “I do not have the “bin”. it seems the bin is missing on my system. help help….C:\hp\bin\CheckConfig\cfgchk.bat”

    I found it under my “d:” drive

  89. jose ruiz Says:

    kay well i dont really get all these terms and things but my computer keeps coming up with that (code purple) error and i have tried to understand this but its not working.

    i have a windows vista OS and i really need to know how to fix it.

    i need to know how to get into all those files so i can delete the nessesary command to overlook that “tattoo” thing.

    if anybody can please help me my email is snoopyjr16@yahoo.com

  90. Friendly User Says:

    Easy Way to fix the c:\hp\bin\checkconfig\cfgchk.bat is to Get [ Download ] A copy of the “UBUNTU Linux Desktop Boot disk” Image and make a Boot CD Ver 8 and use it to boot your HP CPU [ UBUNTU Runs from the CD you make ] and you can use UBUNTU to edit your Bat file.

  91. Thomas Bredmose Says:

    friendly user:

    When I am in UBUNTU I can see the drive called hp pavillion but it won’t let me access it. What should I do?

  92. L3LACKITTY@aim.com Says:

    I have gotten a lot of help so far (SLOWLY) over the past about 12 hours, starting trying to fix this last night. . So far I officially figured out how to burn myself a copy of UBCD411.iso. .
    I have it runnin on my vista
    and I learned to go:

    Filesystem tools > NTFS Tools > Avira NTFS4DOS Personal V1.9

    This is so far all working for me. . Yet I can only connect to
    C:
    I’ve typed:
    C:\hp\bin\ConfigCheck\cfghck.bat
    C:\hp\bin\CheckConfig\cfghck.bat
    C:\hp\bin\CheckDMI

    I’ve tried all of these bit by bit, this is also my first time basically ever trying to do this
    (besides using “run…” to turn off startup programs and/or figure out my ip adress)

    I’m a fast learner and everything I’ve tried I’ve done so until it worked, now all I need is to figure out exactly where this code purple tatoo is so I can delete it, I’m running a ’07 windows vista, for more info for advise PLEASE email me:

    L3LACKITTY@aim.com

    Ty

  93. champo Says:

    i had this problem, so how can i solve it without calling HP, without those discs and without other cpu’s? send me solutions here
    leodan_978@hotmail.com

  94. champo Says:

    more notes about my problem
    I have an HP Pavilion with win xp, i restore my cpu because had a virus call it Brontok or something; again i need help

  95. muna560 Says:

    please sir tell me that how i format the partition of hard drive from the cd of 98

  96. Kat Says:

    I have the Ultimate Boot Disk. I can get to the command prompt, but I keep getting Bad command or filename after c:\>hp\bin\CheckConfig. What should I be typing after c:\>?

  97. Helper Says:

    To All,

    If code purple error…
    Just call hp, tell them that system had code purple error( even if system is out of warranty)…ur computer will be picked up for free and will be retatooed…

  98. Jill Says:

    9/20/2008 Success with “code purple” – editing cfgchk.bat using NTFS4DOS from Ultimate Boot CD

    “code purple” error message after reinstall of XP Operating system on HP media center version 2002 with Pentium 4 CPU 2.60 GHz, 2.5 GB of RAM. from Fernswood.

    I had purchased the computer in 2004 – I replaced the power supply a year ago. I had a serious crash and needed to reinstall windows per System Recovery as provided by HP. (which puts the operating system, XP, in its own drive D on the computer; System Recovery reformatted C drive and reinstalled Windows XP)

    Installation stalled before completion with the “code purple” error message. Chat with HP Support brought two responses: take to authorized dealer for repair or buy a new computer. This computer cost 1200 dollars in 2004: it’s got a lot of power and I really like the Media Center’s Tivo-like qualities. I paid for it, and I paid for the operating system. I also didn’t know what caused the original crash and didn’t want to invest in a new OS, that I shouldn’t have to buy anyway, just to find out that the computer had other problems.

    I had an Ubuntu Live CD from 2006 and was able to use the crashed computer to create an Ultimate Boot Disk. (I really enjoyed Ubuntu and will do a dual boot with XP as Ubuntu (I downloaded and burnt the latest version, Heron, to disk) was such fun! It recognized my networked computer in the basement, came loaded with Firefox, GIMP and OpenOffice, burned disks with no problem – amazing! But it could not access the files on the other drives.)

    I change the boot sequence in my computer’s BIOS to boot from the DVD drive, with Ultimate Boot CD in that drive. (Write down your changes to BIOS as you’ll be resetting Boot Sequence when you are done.)

    I accessed the Avira NTFS4DOS – selected Filesystem Tools from the first UBCD menu, then selected AVIRA NTFS4DOS, and ran it.

    This is the sequence – I typed in what is in red:

    A:>D: (This changes the drive that is accessible by NTFS4DOS)
    D:>cd hp\bin\config~1 (This changes the directory to the folder that contains the file you need to edit, cfgchk.bat)
    D:\HP\BIN\CONFIG~1>copy cfgchk.bat C: (This copies the file that needs editing to the HP Recovery partition, which is Fat 32, not NTFS, and will be editable with a DOS command)

    PLEASE NOTE – THESE WERE THE DRIVE NUMBERS THAT WORKED FOR ME. DON’T DESPAIR IF YOU TRY TO ACCESS CONFIG~1 AND IT DOESN’T SHOW UP. YOU CAN FIND WHICH DRIVE HAS IT BY SWITCHING FROM DRIVE LETTER TO DRIVE LETTER AND USING THIS COMMAND: “dir/p” This will call up all the files and folders on that drive, one screen at a time (that’s the “/p” part of the command.) Look for the HP directory and replace that drive letter in all the instructions here given for D: I don’t know what to tell you to do if you don’t have a FAT32 drive like the recovery drive on my HP (C: in all my instructions) I know that previous ‘code purple’ repair instructions occasionally mention copying the cfgchk.bat file to a floppy and editing it with wordpad on another computer, but I could not access my floppy drive while NTFS4DOS was running.

    At this point you have to leave NTFS4DOS (I’m not adept at DOS, so I just restarted the computer to get back to UBCD’s main menu.) I used another program, Dos Navigator, found under UBCD menu File Tools, and switched to drive C: to find cfgchk.bat and edit it. The editor worked strangely, or I didn’t use it right. I selected (highlighted) cfgchk.bat, typed in edit after the prompt and hit enter. It went to a black screen with a cursor flashing in the corner, but there was no text to edit! But! When I clicked in Help – F1 – and used the “edit another file” command (which I don’t remember) back on the black screen, chgchk.bat would show up at the bottom, and, after I hit enter to choose that, the text showed up!! I deleted everything that was in the file. I saved the changes, and when I returned to the menu page and selected (highlighted) cfgchk.bat, there were 0 bytes in the file. (I think it listed 124 bytes before when the file was highlighted.)

    I exited that program (I think again with a restart of the computer) and returned to the NTFS4DOS program.

    This time:
    A:>D:
    D:>cd hp/bin/config~1 ((This changes the drive that is accessible by DOS)
    D:>\HP\BIN\CONFIG~1>ren cfgchk.bat cfgchkold.bat (I thought it wise to keep the original file with a name change just in it didn’t work and I’d have to reedit the .bat file line by line.)
    D:>C:
    C:>copy cfgchk.bat D:\HP\BIN\CONFIG~1 (You have replaced the old cfgchk.bat file with the new, empty cfgchk.bat file!)

    Remove any and all disks from your drives; restart your computer and enter BIOS to change your Boot Drive sequence back to it’s original setting. (You did write it down, didn’t you???)

    And . . . The Operating System, in my case, XP, will open and you can continue setting it up. Although . . . it was interesting to see that I couldn’t create more Recovery Disks (it said I had already made a set – I probably did, I just can’t find them!). It also still contained an “extra” that I’d purchased from Microsoft, Microsoft Plus Digital Media Edition – that really surprised me!

    I hope you have success with this; and I hope I never have to search for this information again, but THAT is the MAIN reason I’ve posted this! Just In Case! Jill (who learns soooo much more about computing when things go wrong than when things go right!)

  99. Jill Says:

    No red font change. Oops. Just remember that anything in parentheses is just a comment. and the first drive letter or series (like \hp\bin\confi~1) is what should show up on the screen, that you will be typing after. (I’m being as detailed as possible for DOS newbies.)

  100. oshus dot com Says:

    I`d like to thank everyone here for the code purple input. I do computer repair and found the quickest way is to do as Yvonne #45 suggested above. remove the drive and change its boot prioity to slave … then find an xp computer and install it . Remember to adjust the folder options to view hidden folders…. open hp/bin and find run.py or use search ,,, then rename it to run._y …. it works every time ,,,, Thanks Yvonne :)

  101. Sweetpea Says:

    Will this work

    C:\hp\bin\ConfigCheck\cfgchk.bat

    on an older compaq presario or will this only work with computers bought by hp and could it be possible for a system that don’t belong to hp to have an code purple error.

  102. Henry Says:

    Solved: Code purple on vista the easy way!!!
    This Tread is for Advance users, if you are a newbie seek advice from your nerd friend now.

    We all know Tattooing are a pain in the a$$

    Tools: Bart’s CD, Ultimate Boot CD, on WinXP/Vista CD

    so here we go:

    FOR WIN XP:

    -Get into C:\hp\bin\CheckConfig\cfgchk.bat
    and Rename the file “run.py” to “run.p_”
    or just Deleted.
    -Reboot.

    FOR WIN VISTA:
    -Get into C:\hp\bin\CheckDMI folder
    and Rename the file “CheckDMI.cmd” to ” CheckDMI”
    -Reboot

    this is the Easy way!!!

    This Tip on Vista Found By Henry

  103. Debbie Says:

    Just a quick note. this happened to me the other day. I contacted HP and they are sending me a box to ship my pc back and replacing the mother board and processor and any thing else free of charge. Code purple happens because of the tattooing as said and when anyone calls them with this code they are to fix or replace your computer free of charge

    Comment from another forum:

    Hey all

    Couldn’t help but to add to this thread. I work as an HP Phone Support tech. I”ve been working with computers since the day of the Commodore Vic 20, so I do know a little bit lol Anyway, for ALL HP/Compaq users, we have a rule in our processes that states at anytime, if a customer calls in with a code purple, no questions asked, they’ll get a replacement system. With any o/s, including Vista, we were told a code purple indicates that the memory on the integrated portion of ram on a motherboard, has some how been damaged, or erased. Most likely caused by poor manufacturing. Either way, it’s a free system. No ram reseating, hardware dignostics, or system recoveries can help out. Also, as most know, but I’ll post it anyway, new systems do not come with o/s or recovery cd’s. Recovery cd’s can be made by yourselves, using 3, DVD +R cd’s. As for o/s cd’s, we aren’t even allowed those anymore. Just a little tid bit of 411 for all. have a great weekend !!!!

    DaMoose
    http://www.geek.com/forums/topic/code-purple

  104. Red Dragon Says:

    My cousin had her HP/Compac machine factory restored, shouda been a painless and simple thing to do, but after it restarted she got the infamous code purple. The pc sat around for a month, then she brought it to me, I didn’t know what the hell code purple was so I came here. After reading all your post, I decided to try Henry’s easy fix, I dont run Vista and she gave me no discs so 1st I had to find a Vista Dics to boot up from. The machine was runing Vista Home Basic, and my buddy let me use his Vista home premium (Im sure any Vista disc will work). I booted from CD and used the Command Prompt. (funny thing, I never used Dos or Command Prompt before so I looked up some commands on the net to help me navigate to the directory and rename the file).

    Once using Command Prompt from the boot disc, I simply used the following commands:

    c: (changed to c:)
    then:

    chdir C:\hp\bin\CheckDMI

    (it accessed the folder, but just to make sure I typed: dir, this showed me the file in the folder, and sure enough I saw the CheckDMI.cmd file).

    So to rename the file I simply typed:

    rename CheckDMI.cmd CheckDMI

    (to make sure the file changed name, I typed: dir again, just “dir”. When the list loaded again It showed that the file name did change, and I simply restarted the machine.)

    Guess what?, it worked, easy and painless… and I never used command prompt or anything, I hope this helps those using Vista, and dont feel like looking up crazy programs on the net, just find someone to loan you their vista disc, you dont need their key or anything, so tell them not to worry. Thanks Hanry, now I can go back to playing Soul Calibur 4!!

  105. Red Dragon Says:

    I ment to say, I had never used command prompt before, and I still managed to fix it. Couldnt edit my last message, anyhow… cheers!

  106. Luis Duarte Says:

    Many thanks for this tip.
    It saved me a lot of time.

  107. Bill Says:

    Do yourself a favor. Don’t go messing around trying edit files to get rid of the code purple error. Just go to New Egg and order an XP OS disk. FDISK the drive, getting rid of the recovery partition and install XP or VISTA. You will eliminate all of those junk programs and the computer will run better than it did when it was new. Store bought computers are a joke. Learn to build your own. It’s not hard and you will be glad you did.

  108. Collieman Says:

    I have to agree with Bill above. That’s the best solution by far BUT you could always borrow an OEM CD since they are expensive to buy and do a repair. That way you can keep those “junk” programs if you want. I’ve done 3 repairs now with various brands and it works well.

  109. admin Says:

    Bill: I didn’t know that NewEgg was giving away copies of XP! What a deal. Or do you mean give up on the legal, paid-up copy of an OS and buy an entire new one instead of fixing the old one for free? I guess that’s a solution if you are just dying to give more money to Microsoft just for the hell of it.

    But it seems a little like saying “Don’t change the oil! Just buy a new car every 3000 miles.” I had a neighbor who did exactly that, but I can’t afford to do that.

    Collieman: That may fix “various” brands, but it may not fix this particular problem on an HP. The OEM CD that HP sent me still required that the tattoo be correct.

  110. K Says:

    Well firstly I’d like to thank everyone for this site and their contribution as I’ve had a very stressful last 3 days trying to fix my code purple on my compaq with Vista, all because I had the motherboard replaced 17 months ago! Anyway I tried using the ntfs4dos programs to delete/alter files to no avail so in the end I removed the HD and plugged it into my new desktop which turned out to be a lot easier than I expected (sata). After doing this I was able to get into the HD to find the pesky CheckDMI folder, I tried altering the coding but this seemed to bring up another error so gave up on that idea as my coding experiance is pretty poor, however I DID notice a file called ‘Exclude.txt’ which tells the CheckDMI program to not check various aspects of the computer. So I found the DMIinfo.ini file, copied all the data into the exlcude file and then deleted all the details about the computer, saved and the computer booted up first time! I think this has to be the easiest way for Vista users is to copy this:

    Build ID
    UUID
    ProductNumber
    LanguageCode
    ModelNumber
    SerialNumber
    SupportID
    Motherboard
    bid
    PROD_MSWORKS
    SFCHK
    RP_STD
    IS.N60d
    C_GOB
    ACPwrFail
    Chan
    CPUFan
    DVDRW
    LegacyFloppy
    TVout
    PCBRAND
    OS
    KBDRV
    LScribe
    ELAKE
    DVDP_STD
    Vos.P
    MDVD_B
    RC_B
    FPA
    .Nt

    into the exclude.txt file (found in c:\hp\bin) save, restart, and hopefully it should work!

  111. Kyle Says:

    Found this here:
    http://www.techimo.com/forum/applications-operating-systems/50892-xp-configuration-error-code-purple-2.html

    If you’re getting an access denied when trying cd to C:\hp boot to the miniNT partition (was H:\ for me). Once there you can then change over to the C drive and get at the files you need.

  112. Kyle Says:

    Has anyone come across the HP tatoo utility? If so can you post a link?

  113. Maggie Says:

    Hi, I am x my trying to fix my hp after getting the code purple- I was able to download the Ultimate cd and followed the ifo above file system tools-NTFS Tools-then Avira NTFS4dos- then nothing happens, I cannot use my keyboard, I cannot edit or write at all- Any ideas how I can fix this???

  114. Julio Says:

    Get a USB IDE/SATA enclosure to access the hard drive.

  115. Julio Says:

    Get a USB IDE/SATA enclosure to access the hard drive from another computer, that way you will not have restrictions over the the file attributes.

  116. Julio Says:

    Here me again:
    To those outthere trying to get techy and fancy with boot discs and linux and other utilities, try this way if you think is easier :

    1.- Get an external USB IDE/SATA external enclosure (depending on what kind of hard drive you have), it costs $20 bucks.

    2.- Disconnet the hard drive from the HP/Compaq PC and connect it to the enclosure (read the instruction about how to connect the hard drive), this is very easy.

    3.- When done with the enclosure, power on the enclosure (if power is needed).

    4.- Have another computer, any computer would work, connect the enclosure to the PC/Laptop and Windows or whatever Operating System will accept USB devices.

    5.- Windows (I have a WinXP machine) will recognize the External USB Hard Drive from the enclosure and will mount 2 additional Drive Letter, 1 for the Data Hard drive and the other for the Recovery portion.
    We will work on he Data drive not the Recovery.

    6.- Surf into the drive and try to get the HP folder, then the BIN folder, then the CheckConfig folder, when you are in there do you see a file named cfgchk.bat?

    7.- Kill that file!!! (delete it)

    8.- Shut down the computer

    9.- Unplug the USB enclosure and power it off (if power was needed)

    10.- Install the hard drive to the HP/Compaq PC and power it on!!!
    Should Work!!!

    When done, you can return the enclosure to the store, if you want!!! otherwise you can use it as an additional hard drive for backup purpose.

    These are the 10 commandments on How to get rid of the PURPLE CODE.

  117. Ragu Says:

    I had the code purple when I tryed reinstalling
    I went to the CheckDMI folder found the file CheckDMI.cmd renamed cmd to bak
    I was able to reinstall vista that was on a compaq presario SR5210nx
    C:\hp\bin\CheckDMI folder
    to get into the directory I used winternals ERD Commander 2005 ver5.0

  118. Jimbo Says:

    I received a code purple error tonight after mistakenly doing a system recovery. After it finished I received the “Code Purple” error. Since I’m not THAT computer literate I had a friend help me and she came across this website. IT is wonderful! However, she was attempting to do the “c:\hp\bin\configcheck\cfgchk.bat” but received the following message:

    They system cannot find the path specified.

    Can anyone help with his one??

    I have an “HP” which runs on “XP”

    THANKS IN ADVANCE FOR ANY HELP YOU CAN PROVIDE!! :o)

  119. Martin Says:

    Hi guys. I’m receiving this message, and as im not some kind of computer pro, i also got a friend to help me, he read on another page that i should use a command like this C:/hp/bin/configcheck/run.py but it cant be find, please respond

  120. Martin Says:

    and by the way, is there any way to complete this without a recovery CD

  121. admin Says:

    Jimbo: Sorry, I can’t help you. Since I’m a Linux guy, I haven’t dealt with the issue for a year now. I hope one of the other readers may be able to help you.

    Martin: Read Julio’s comments. You can take your drive out and use it as an external on another computer. The bottom line is that you have to get away from trying to change the disk you are booting from. You have to be able to edit the boot drive as just another attached drive.

    You can do this by using a boot disk, in which the “root” drive is in RAM, or you can do it by physically pulling your drive out of your box and attaching it as a secondary drive on another machine.

    But either way, you cannot edit the drive while booting from it because the problem is too early in the boot sequence.

  122. Nitrazepam Says:

    im glad to see the post still alive!

  123. admin Says:

    “im glad to see the post still alive!”

    Not just alive, but accounts for 70% of the hits on my blog. If it weren’t for this and another old post on false rape accusations, I wouldn’t get any traffic at all.

    Which pretty much sucks, if you think about it. I almost took my blog down a couple of months ago, but decided to leave it up as a public service mostly for this one post.

    And a lot of it is due to the excellent comments you made a year ago. Thanks.

    billo

  124. Leigh Says:

    A big thanks to this site for helping me get my Compaq Presario back! I used Julio’s “Ten Commandments of How to Get Rid of CODE PURPLE”, (message #116), and it worked great.

    Following Message #113′s referral to Geek.com regarding HP’s policy of repairing all Code Purple machines regardless of warranty status, I called their Tech Support people yesterday. I spent nearly an hour with level 1 support, and finally got to a guy who identified himself as the Tech Support Supervisor. I asked both guys multiple times if my machine could be returned for free repair, and was told the same number of times that if could not be done for two reasons: Number 1 because it was out of warranty, and number 2 because I had replaced the motherboard.

    I’ll save you the long story in favor of the short one: the “supervisor” said he could escalate it to the “Case Manager”. I spoke with the case manager today, and was told it was HP’s policy to repair at no charge any Code Purple machine. He went on to say “the problem was caused by hard-wiring in either the hard drive or the motherboard having become corrupted and that the problem would be repaired.” Nary a word about “tatooing” or a programming code booby trap being the problem!

    I told him I was no longer interested in HP’s “assistance”, that I had fixed the problem myself with the assistance I got here. What a good feeling!

    Then I called HP’s Tech Support and asked to speak with the supervisor who fed me the BS yesterday. Funny, there was no one by that name in the department…

    So I told the level 1 tech about my experience with the Case Manager, and that the techs on the front line were really being hung out to dry, telling customer’s one story (can’t help you) and Case Managers cutting their legs out from under them by offering free repair. I’d hate to be working for a company who did that!

    As far as I know, perhaps the Case Managers are also being used as stooges by HP. Maybe they don’t know that the problem is caused by hidden code which denies the owner use of a product which was paid for and owned by him/her.

    At any rate, Hewlett-Packard has risen to the top of the heap of scuzzy, deceitful, self-serving corporations who shaft the very customers who spent their dollars with them. Oh yes, this opinion is not based on only this instance with HP. I have a folder full of letters to Mark Hurd (HP’s CEO), but nothing in response.

    End of rant!

    Thank goodness for this blog and other sites on the ‘net, which is becoming the “great equalizer”. These despicable companies will sooner or later find that their customers are not all dummies!!!

  125. Jordan Says:

    Did a standard semesterly disk wipe, and got the code purple. Freaked for 2 min…then came here. I echo Henry (102) and Red Dragon (104) on their solution. It’s quick, easy, and painless. I’ll reiterate it again step by step for anyone else out there.

    (Note: this specific solution is for Vista only…see other posts for XP, should work pretty much the same though but it’s a different file)

    1. Obtain a Windows Vista installation disk. The version that you obtain doesn’t really matter, that won’t matter in your repair. I’m sure every single one of us has a nerd friend out there that builds computers for fun, so ask him/her politely to borrow the CD for literally no more than five minutes.

    2. Start your computer and immediately insert the CD into the drive. You should get a screen that says “touch any key to boot the CD/DVD” or something like that. Touch “enter” or “b” or “F#@k HP” doesn’t matter.

    3. You’ll then get a sort of welcome screen that says…”Welcome to windows vista installation. Press enter to continue…blah blah” Don’t worry about that, if you push continue, you WON’T install Vista yet. Push continue

    4. The next screen should give you some sort of screen that gives you more info on Vista…blah blah. But the important thing on this screen is that there’s a button on the bottomish left side that says “repair my computer” Hit that button.

    5. Ok, now you’ll probably see a screen that has a white box and says you computer status and what version of Vista you have…w/e Hit the button that continues you to the next screen.

    6. Now, there should be a list of options for repairing your comp. Go to the bottom option entitled, “command prompt” and click it.

    7. You’ll get a black box with some weird wording. Don’t worry…looks techy but it’s really not that bad. (I used it for the first time to repair code purple too) You’ll see a bunch of text followed by a blinking cursor (where you’ll type commands). Don’t worry about that text…Just follow these instructions. type the following:

    c:

    then press enter

    8. Next, type:

    chdir C:\hp\bin\CheckDMI

    press enter

    9. Now, type:

    dir

    press enter

    10. You’ll see a bunch of rubbish text…but the important thing to notice is the file CheckDMI.cmd…this file here is THE SOURCE of your code purple problem. So…to make the file permanently disabled, type:

    rename CheckDMI.cmd CheckDMI

    press enter.

    11. To make sure the file has been successful renamed, type:

    dir

    press enter.

    12. The file should now be changed. Exit out of command prompt and restart your computer. And walaa…

    13. You’re done! Congrats…you just successfully fixed your Code Purple problem. Now you don’t have to waste half a month of shipping your computer back and forth from an HP tech shop to get it “repaired for free”

    Good luck hacking…and may God have mercy on HP cause I certainly don’t have any. And thank your nerd friend for his Vista CD.

  126. ryan Says:

    Hello and need some help.
    I’m currently working with a HP / A430N model.XP SP3
    1-14-09, downloaded and made latest UBCD.
    Boot PC and went to the following
    1)Filesystem Tools
    2)NTFS Tools
    3)Avira NTFS4DOS
    When I went into the “personal”
    it just takes me back to the beginning of the boot CD.
    What I am trying to do is get ahead of code purple and remove the info in the config file that tatoo’s the board and the hd.
    I will check back later, thats for info thus far.

  127. Skope Says:

    Hi,

    I am repairing a customers Compaq Presario SR1925 with XP, which they had tried to restore and were confounded by the ‘code purple’ error. NTSF4DOS showed that the c:\hp\ directory did not exist. However I DID find the file that calls the chkcfg.bat file.

    I found the file:
    c:\SYSPREP\oobe.bat

    On inspection it was making calls to the chkcfg file. I renamed this file and presto! The computer now boots and will continue the windows setup.

    So, for those who cannot find the relevent C:\hp\bin\ file, try C:\SYSPREP and see what you have there. There was only one file in the directory and a simple way to inspect it from NTFS4DOS is as follows:

    Boot NTFS4DOS, then type the following commands:
    D: (Your C: drive is usually shown as D: in NTFS4DOS)
    dir /S chkcfg.bat

    If that command does not find the file, try this:
    cd SYSPREP
    dir

    If a file is shown (it MAY be oobe.bat, but it will certainly end in .bat) then inpect it using:
    type oobe.bat (assuming the file is named oobe.bat – if not, substitute the name of the file it found)

    You should see some references to c:\hp\bin in there. Rename it using:

    ren oobe.bat oobe.b__

    Reboot normally, and it should be working again!

  128. Chris Smiddy Says:

    If you have Vista installed on your HP machine that is throwing a fit with this there is a real easy fix which I found. When the error dialog box appears press Shift+F10 to pull up the command line, type the following command without the quotes “edit C:\hp\bin\checkdmi\checkdmi.cmd”, then after the REM lines add the following code without quotes “goto cleanup”, save the file and exit the editor and restart with the following command without quoates “shutdown -r -t 0″ then your set and done.

  129. admin Says:

    That would be easy. Thanks!

    billo

  130. Claudio Says:

    Thanks a million for posting the solution to the Purple Enigma.

    I had no idea this would happen, and you can immagince the annoyance after I bought new motherboard, processor, express card and DDR2 ram.

    First thing I did is I contacted the Compaq customer care online using their ‘chat online with a technician’ option because it was 11pm in England and their phone lines were shut.
    I mentioned the Purple Error, and he took 5 minutes to read though his information…
    Soon after he wrote ‘I request you to take your computer to the nearest ‘TechGuys’ store (London, UK) where they will be able to help you
    I replied saying ‘I request you to apply for a better job’.
    The following day I called the customer care number and explained that the PC was out of warranty and needed a motherboard replacement. He sounded like someone who dealt with this issue many other times. However, his answer was: ‘you should have used Compaq original components, because your computer is no longer a Compaq machine now and we cannot help you’.
    I was terribly angry.
    I told him that I bought three Compaq machines in the last 6 years including a brand new laptop in November 2008, and that a good customer should never be let down. I told him that the day I bought the PC i was never told about a possible ‘purple code error’ in case I replace the original components!So unfair!
    I also told them that in case of fault a PC owner is entitled to replace any part he likes, and choose the technician for the repairs without having to go through Compaq. Hence the question again: why should my machine should stop working if a part needs replacement?

    Luckily I did the repairs myself, so apart from new hardware costs I didn’t pay any technician, and furthermore I bumped into this blog, because not every discussion board has the right solution (in fact there are many proposed solutions out there, and I believe a mere 25% would work).

    The way I did it is I run the full restore using the backup CDs, when asked to reboot or turn off for the first time i chose turn off. Disconnected the HD and installed it into another PC, deleted all the text into the .bat file and put the HD back to the other PC to complete the first reboot and… Yeah!!!

    An additional note: many people don’t know that the folders hp\bin\CheckConfig
    are hidden by default, therefore you should go into the properties and select ‘show hidden folders’.
    Anyway, my PC is back to work now, so thanks again fior sharing your knowledge with us and good luck everyone ;)

    Claudio

  131. BruceM Says:

    Rhe Shuft F10 solution sounds great – just wish I had seen it before I wet thru the Ultimate bootdisk process and managed to edit the cmd file successfully :)
    By the way – my Code purple (how pathetic MS) was caused by a failed onboard video – the pc would not even boot! I plugged an old PCI vga card in – and it booted fine, but then “Purpled” me out (a variant of BSOD, I suppose!?!? :) PSOD!
    Next problem, the old vga card is not allowing me to see the radio buttons to accept the Vista license terms.. grrr.

    MS. Never short of a challenge, eh?

    Great thread – and nice to ba able to post without registering..

  132. Darkman Says:

    Thanks to Jill #98 followed your advice to the letter after downloading UBD worked like a dream and only after spending 8hrs & loading about 3 boot disc & wasting another 3 burning garbage programs…lol
    Thanks a million for your assistance =)

  133. Ron Says:

    I am a computer technician in Darwin Australia and must admit first time I have come across this purple code error. Darn corporates but anyway thanks Henry for your quick fix suggestion ..it worked a treat when I used the F10 recovery and took the drive out and USB it to another pc.
    The problem with the computer was that it was showing signs of some other programme running but could not get to clean it as it would constantly get a BSOD error. I took the hard drive out and backed up all the data and run some scans on it but when I placed it back into its home position it wanted to re activate Vista so I had no option but to run the F10 recovery and that where the purple code error presented itself.

    Anyway all happy now ..just need to tidy up all the add ons that HP decide to install on these retail machines.

    Many thanks

  134. John Says:

    I have to say THANK YOU!!!! The Code Purple error opened my eyes. Had to replace the Motherboard. Began a chat session with an Hp Customer Service Tech, they said my BIOS was corrupt and kept asking if I wanted to purchase a new mobo(wasted a lot of time there). Same purple error as everyone else and just renamed the cfgchk.bat file on an XP machine and everything worked. I will never buy another HP or Compaq. Hopefully one day I can repay the favor and be able to give you some useful information.

    Thanks AGAIN!!!

  135. Al Says:

    One more reason to never again buy a computer from HP (although they still make nice printers). My original reason was their laptops – for 10 cents more they could fasten the power jacks securely so I wouldn’t have had to practically totally disassemble my laptop to resolder the jack after less than a year.

    Can we say “overpriced and lacking quality”?

  136. Tino Says:

    I had the same issue after re-configuring the system to original factory specs using the restore disks. I ended up taking out the hard drive, connecting to my other computer with a external hookup and renaming C:\hp\bin\ConfigCheck\cfgchk.bat just to keep a copy of it if needed and replaced it with a blank cfgchk.bat file.

    It worked like a charm…thanks for all the insight…it was priceless…never ever ever going to buy anything with an hp on it!!!

  137. Anomynous Pierson Says:

    I tried all of the above with a computer I was working on where I had to replace the mobo. This is what I did.

    Do a full system recovery and as soon as it finishes(before the reboot) pop in some type of rescue CD. Reboot and boot the rescue CD. Go into your drive C:\ and rename the hp folder to something else. Remove disc and reboot.

    This has the benefit of never running the HP garbage and bypassing it entirely. I had almost given up hope.

  138. burpee Says:

    Yes, renaming the C:\HP directory will prevent several scripts from completing but allow the OOBE section of the windows catalog file to complete. However, bear in mind that you need to “rename it back” to “HP” if you are to successfully uninstall some of HPs crapware.

  139. David Says:

    Thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, THANK YOU SO MUCH FOR POSTING THE FIX TO THIS F’IN ERROR!!!

  140. Bill Says:

    I have a little different situation and was wondering if all the work done here might help.

    Begin rant…I have an elderly neighbor whose HP slimline went on the fritz. She had a bad power supply which eventually led to a damaged motherboard. She told me it was out of warranty. I was going to replace the power supply and buy a cheap motherboard to help her out. She also had a hard drive loaded with malware, so I reformatted the system portion of the hard drive, but left the recovery partition intact. I contacted HP about recovering the software and lo a behold they told me the computer was in warranty. I had already ditched the faulty power supply, but had everything else. They actually told me to send the computer in for repair. After a month, they told me they couldn’t do a repair because I didn’t have the power supply. So know I’m trying to find a word around…End of rant.

    What I would like to know is if I replace the motherboard and power supply is a restore possible? As the original poster said, he thinks you have every right to repair damaged equipment. Since there is nothing but a recovery partition, there is nothing to edit. Any help would be appreciated.

  141. Bill Says:

    Forgot the important stuff. The operating system is Vista Home Premium.

  142. Jesus HP Christ Says:

    The 10 commandments mentioned in Psalm 116 are most instructive. Julio or Admin, if you live in Florida, (or plan to visit) I owe you a beer. HP is the Anti-Christ. Thank you for resurrecting my Pentium4 XP PC this Easter morning

  143. Andrew Says:

    Post #128 is the shizzy! THANK YOU!

    Just use “notepad C:\hp….” instead of edit and you are in business.

    You need to add REM in the 2 lines under the :mismatch section and add a line that simply gives the finger to HP “goto cleanup”.

    If it takes you more than 60 seconds, you’ve been wasting too much time :)

    THANKS!

  144. Dustin Says:

    Wow. Been screwing around with my desktop for 6 months trying to get the “purple pc eater” message to go away. Then i stummble thankfully across this forum and followed the BART P.E. method on vista. Done and done!!! Now im going to install the xp pack i bought to fix the one i just did for free, on the other box. Just fyi… I got the purple error message after completley rebuilding my system besides the hard drive (and i mean EVERYTHING but the hard drive). I had absolutely no problems with boot or functionallity for about 4 months until i tried to restore to previous settings. Then “WHAMMY”!! I Thank all of you fine people for the comprehensive information and the time to share it with all of us HP/Compaq frustated folks!!!! Until the next error picks its color out of the spectrum, see ya.

  145. Gabe Says:

    Chris Smiddy
    #128
    Thanks, You are the bomb!!!!
    Saved mealot of head aches.
    The only thinghat after scrolling down past the REM lines I replaced “:mismatch” with “:goto cleanup”

  146. Michael Burlingame Says:

    “Code Purple” on an Windows XP system: This Worked for me!:

    Okay, I have read and read and read, on this site, and on others, trying to fix the “Code Purple” problem. Many of the answers ALMOST worked for me; but I, like many others, couldn’t get to the H: drive to del the key file. At the C:\ prompt, I couldn’t CD to H:\. So what I did was to give the DEL command from the C:\ prompt. See below for the 2 detailed procedures. The first is for those who have the Recovery Disk Set, the other is for those without the set. Good Luck!

    Procedures for recovery from “Code Purple” on a Windows XP system:

    Procedure to recover from “Code Purple” WITH a Recovery Disk Set:

    1. Load the first system recovery disk into the CD-ROM drive
    2. Press R for the recover console
    3. Press Alt + D to bring up the command prompt*
    4. at the C:\minint\system32> prompt, type “del h:\hp\bin\configcheck” (without the quotation marks) and press Enter
    5. At the “Are you sure?” prompt, type “y” (without the quotation marks) and press enter
    6. At the prompt, type “exit” (without the quotation marks) and press Enter
    7. Press Alt + Q
    8. Press Q to quit the Recovery Window (The PC will automatically begin to boot. You should now be free of the Vastly Evil Code Purple.)

    *I have found that there is no need to Select “Advanced Options” prior to pressing Alt + D.

    Procedure to recover from “Code Purple” WITHOUT a Recovery Disk Set:

    If the Recovery Partition on your hard drive is intact, this should work:

    1. Turn on PC and repeatedly press F10 (pause for a second between key presses) until the Recovery Screen comes up
    2. Press R for the recover console
    3. Press Alt + D to bring up the command prompt*
    4. at the C:\minint\system32> prompt, type “del h:\hp\bin\configcheck” (without the quotation marks) and press Enter
    5. At the “Are you sure?” prompt, type “y” (without the quotation marks) and press enter
    6. At the prompt, type “exit” (without the quotation marks) and press Enter
    7. Press Alt + Q (The PC will automatically begin to boot. You should now be free of the Vastly Evil Code Purple.)

  147. Mr L Says:

    Thankyou guys,you saved my pc and my sanity!

    we too hade the “code purple” error,and had tried our back up disks,but they didn’t work.

    i called all the companies,Compaq,PC world,and tech guys still to no avail,
    then i came across this site,so we tried the last suggestion on the page,and it worked a treat.
    Once again guys,Thankyou.

  148. Andrew Says:

    Before I give some props for this fix I must complain… Why the %$#^ would one file keep my pc from working?!?!? Absolutely rediculous.

    Anyways, here is what I did to fix my computer of the CODE PURPLE error!!!
    I used the Ultimate Boot CD 4.1.1. Aftering inserting the disc the screen displays “boot:” and I hit enter to get to the menu. I selected
    1.) FILESYTEM TOOLS
    2.)NTFS TOOLS
    3.) ACTIVE NTFS READER FOR DOS V1.0.1:
    4.) then enter on “OK” for everything that pops up.

    Once the reader comes up I hit “CTRL+F” and did a search for “CFGCHK.BAT” file. I selected “GOTO” and then wrote down the exact file location. It ended up being in D:\HP\BIN\CONFIG~1\.

    I then used Avira NTFS4DOS to delete the file. I had to use the reader because when I would type in “DIR” in AVIRA NTFS4DOS, it would stop searching and wouldn’t give me the command prompt back.

    All in all it worked great and fixed a computer that I was about to toss into the dumpster.

  149. Dennis Says:

    If you want to be ticked at someone, it should be Microsoft. Microsoft forces OEM’s to install and use crapware like this to prevent “piracy”. I made the switch to 24/7 Desktop Linux only, (using Ubuntu) about 4 years ago after dual booting Windows for years. I’ve never looked back. Almost all the OEM’s use some form of DMI checking, Sony, Toshiba, Dell, HP, ACER and they’re all a pain in the neck. I am an HP, Dell, Sony, Toshiba ASP and I’ve been dealing with code purple since I can’t remember when.

  150. R.O.D. Says:

    THANK YOU! Chris Smiddy and Nitrazepam. I was starting to lose hope till I saw your posts for the Vista solution. I was pissed that it was so easy to do when it took me forever to find a solution. XD

  151. CReynolds Says:

    What do I do if I missed the second step on #128? I did the ‘“edit C:\hp\bin\checkdmi\checkdmi.cmd”, then after the REM lines add the following code without quotes “goto cleanup”‘, but then I missed the ‘restart with the following command without quoates “shutdown -r -t 0″ then your set and done’ part. Now it’s trying to get me to re-install windows and says I need a product key. Anyway to get back to that command screen?

  152. John Says:

    Hey thank you for providing information but i really donot know what to do. I see that i can fix my purple code by deleting some files or changing names and stuff however, I CANNOT do that because my PC gets “system configuration error message” right after the screen where there are options of system recovery(f10) , f1(boot) and ESC. I cannot even go to start menu and do anything :( I tried system recovery, system restore but I always get that error when i start pc and then cannot do anything after it. Please tell me if i can do anything to solve this problem. ALso could you please tell me that how much it would cost to get new, or fix “tattoo” on motherboard?

  153. John Says:

    I WILL ALWAYS ALWAYS REMEMBER YOU FOR HELPING ME PLEASE:) I HAVE LOTS OF SCHOOL WORK TO DO AND I HAVE NO OTHER COMPUTER BUT AT SCHOOL. SO I CANNOT DO ANY WORK AT HOME , PLEASE HELP ME , IT WOULD BE EXTREMELY HELPFUL.
    problem in windown xp, compaq SR2011WM (crappy computer but need it :)) System config error. cannot go to start menu because it stops before it.

  154. admin Says:

    John, I think you are missing the important point of most of the solutions that have been proposed here. All of them basically involve stepping outside the system to tinker on it — whether by mounting the drive on another computer, using a CD-based distro, or whatever. You can’t fix this from the inside, which is what you are trying to do.

  155. John Says:

    ohh okay, thank you. I was trying #146 but when i type in the del h: ……………………., it says the system cannot find the path specified. If you know what i am doing wrong please tell me:) Also, because i m not computer pro, i think i will have to take my computer to a technician. Could you please tell me that how much would it cost to fix my problem? Thank you again for helping me:)

  156. admin Says:

    I’m afraid I can’t tell you how much someone else should charge — I don’t know where you are or what is actually wrong with your computer.

    Personally, I’d dump Windoze and install Linux — that would take care of your problem nicely.

  157. John Says:

    Hey thank you very much for replying. could u tell me the estimated cost? I live in NJ and i believe that i will have to retattoo the mother board i guesS??? I CANNOT LIVE WITHOUT MY COMPUTER:( just joking. but i really need it hehe

  158. Jeff Logan Says:

    Thanks for all the information. I had code purple with Vista Ultimate on HP Pavillion. Used the preinstalled restore. The solution which worked for me:
    Used Vista Installation Disk to get to Command Prompt. C:/dir/ah
    > cd c:/hp/bin/checkdmi > erase *.* >cd.. > rd checkdmi > rebooted and everything is perfect. Couldn’t have known about this without all of the above contributors. THANKS

  159. Troy Spencer Says:

    The instructions at 128 are brilliant. Just saved me alot of work. You, my friend, are a genius.

  160. Robert Says:

    Followed Yvonne’s directions at #45 and it worked perfectly. Just be sure to make hidden files viewable and it will work. Same goes for the main point in the article.

  161. Donald R. Says:

    Bill,

    This will ultimately be a Vista 64 Bit successful repair of the Code Purple repair – but first I have to rant a little; I’m so angry with HP.

    Your site has saved me a tremendous amount of time and aggravation. My computer is under an extended warranty for in-home service except HP is making me wait until next Thursday (4 days) before they send someone. But I had to beg them to send someone because they said it couldn’t be repaired on site and the MB had to be replaced.

    Then I found your Blog through Google, became enlightened and I can’t believe I was so naive and blind to a company like HP setting their customer base up to purchase new computers based upon false and planted information purposely integrated into their OS for those us that change configurations, etc.

    First I tried to use the repair outlined in response #23 by Nitrazepam but the lines he referred to were not exactly as printed and I was very confused so I chose to go to the next resolution authored by Red Dragon.

    Red Dragon’s response 104 appeared to be and proved to be very easy. Luckily, I had another Desktop computer that I could run the AWM Red Serial ATA cable from the Vista drive in the bad computer to the XP computer’s SATA3 plug. The good computer was running Windows XP. The bad computer is running Windows Vista 64Bit in a RAID configuration that made the two drives appear to be one drive – in the event of one drive failing they could be reversed and I would just add a new drive in place of the bad drive.

    I unplugged the Vista Drive cable from its motherboard and plugged it directly into the XP motherboard and then turned on both computers.

    I opened the “F” drive and clicked on Explore and continued to drill down to the CheckDMI.cmd folder within the “hp” folder.

    The XP computer displayed the Vista drive as the “F” drive. I never removed the drive from the Vista computer – I just connected the cable from the Vista drive to the XP computer. I then opened the “F” Drive – not the Factory Restore” Partition on the “F” drive because I had previously performed the restore function on the Vista computer and was confronted with Code Purple again. I just couldn’t understand why since I followed the instructions exactly.

    Once in the CheckDMI.cmd folder I changed the name to checkDMI vs. CheckDMI.cmd.

    After completing this and reconnecting the drive to the Vista computer I still had the Code Purple in my face and then I realized because of the RAID configuration I had to make the same change to the other Vista drive and once I did – PRESTO – I was back in business.

    In my case I wouldn’t have had to pay because of my extended warranty but it’s not right for young people or young families to be faced with a repair fee or replacement cost under any artificially created circumstances specifically to spawn sales. I am a former lender and we always had to abide by Truth-in-Lending and I don’t see this as any different – corporate citizens have to be held to a high standard or lose our loyalty.

    HP appears to be getting away with some form of deception from loyal customers and something has to be done in a Congressional setting or through our states attorney generals.

    If anyone wants to contact me I can be reached at dry1@bellsouth.net and they should type Code Purple Error in the email Subject line so my Spam catcher doesn’t snatch it away.

    Good luck to all – I hope this helps and thanks for this blog.

  162. Emerson Says:

    i just wanted to thank all of you very much for your input. i got the loverly code purple about 3 days ago and fumbled around until 1 hour ago i came upon this and thanks to all the input i was able to locate my particular file in vista through ubuntu 8.10 and delete it and all in all it took me 5 minutes. so danke very much to all of you =)

  163. Joz Says:

    Thanks, this was very helpful! I’m deeply impressed that the original post was updatede to point out the different solutions in the comments. Good work!

  164. Steve Says:

    First of all thanks to all of the gurus who posted the solutions relating to emptying or deleting the configchck.bat file. Now for another interesting wrinkle; how many have tried to update their copy of Windows after performing this and had it fail the validation test? How many have received the message that your copy of Windows needs to be activated? I did, and called the number at MicroSoft. I got an automated “attendant” who walked me through reading 7 sets of numbers to find out that the copy could not be activated because it wasn’t genuine or that it had been installed with the wrong Product Key. It went on to tell me to click the “Enter New Product Key” delete all information and enter the Product Key for that PC. In my case it was on a sticker on the side of the PC. Once that is completed, you need to call Microsoft again, read the same set of numbers (different values after changing the Product Key). For me, it worked, the automated system read me 7 6 digit numbers to enter, then press the “Next” button. If no errors are encountered, then the copy is activated. I just wish there was an attorney who visits this blog and has had the same problem. What a class action suit!!! HP/COMPAQ @#$^O$#@%I@#$^@^^@^#$ and then some lol
    Peace

  165. admin Says:

    Steve:

    What can I say? Micro$oft is Micro$oft. Switch to Linux and leave all that stuff behind — and get a much more robust and easy to work with environment!

    If this were a Linux problem, it would have been fixed years ago. Or, more important, it never would have been (or will be) a Linux problem.

  166. helpful Says:

    Found this solution on FixYa. Nothing else seemed to work and I wanted a quick fix. I’m not a computer guy so this fix was fast and painless. Works in about two minutes without disks or backup ect –

    If the Recovery Partition on your hard drive is intact, this should work:

    1. Turn on PC and repeatedly press F10 (pause for a second between key presses) until the Recovery Screen comes up
    2. Press R for the recover console (mine was up already)
    3. Press Alt + D to bring up the command prompt*
    4. at the C:\minint\system32> prompt, type
    “del h:\hp\bin\configcheck” (without the quotation marks) and press Enter (switch the letter h to a d if the h didnt work for you).
    5. At the “Are you sure?” prompt, type “y” (without the quotation marks) and press enter
    6. At the prompt, type “exit” (without the quotation marks) and press Enter
    7. Press Alt + Q (The PC will automatically begin to boot. If not, shut down and restart your computer. Your computer is now fixed.

  167. Paul Says:

    My Son just went through the dreaded Code Purple when he ran a recovery on his HP Invent. Like so many others he had get the motherboard replaced but did not run into a problem until he did a recovery. We made several attempts at correcting the problem but it wasn’t until I read Comment 104 that a light blub lit up in my head. My Son has an old Vista Upgrade disc that will do the same thing as a full blown version. I put the disc in restarted the computer and was able to navigate to the reapir screen just like a full version would do. It will allow you to get to the Repair screen. from that point it’s a matter of rewriting the CheckDMI.cmd file, I used Red Dragon’s (Comment 104) steps and the problem fixed. It turned out to be a simple fix.

  168. Marcus Says:

    I read almos all the solution, but I have better solution
    when Came up the thing with the code purple in windows vista after the recovery, just disconet the hard drive and conect like slave in another pc. Open the hard drive and delete the folder Hp with all info…. make sure are deleted because was hidden.
    disconet the slave hard drive and connect in the computer again and reboot and finnish the installation of windows vista

  169. Miguel Says:

    #128 i hope undesrtand i will do it in spanish to help people with the same problem i had the code purple error for 3 months and my warranty company doesnt help me only if i pay 300.00 dlls they changed motherboard 3 times hard drive, cpu, power supply,and the error still there now im so happy #128 for your advise my windows is vista the only thing is what does REM lines mean and how can the people save the file, i did it but with little minutes of problems anyways you are a bomb tankyou a lot (para todos aquellos con el problema codigo purpura sigan las indicaciones de el #128 yo lo rwesolvi muy facil y no compren hp ni compaq jeje

  170. margohelp Says:

    had recently herpes virus found in my blood. what I haveto do??? I’m in panic…

  171. miguel Says:

    for everybody dont buy extended warranty you will pay hundreds of dlls and after your original factory warranty expired your computer will be already old and ship on any store i have really bad experience with the company circuitcity protection plan they have another company name nationwide tel# 1800555-4615 and 1877-5208324 they never fix my code purple error they expend 3 months tryng to fix this problem they put me on hold for more then 45 minutes after that they hang on the phone people i do this because i dont want somebody have the same experience like me the worse company in the worl lol

  172. S0s3 Says:

    I once read somewhere that “If you don’t take care of the customer, someone else will.”

    I used to be a fan of HP, but unfortunately, in the area of PC support – almost non-existent, I no longer refer anyone to HP products.

    Thanks to all who posted solutions here, as I too ran into the “Code Purple” message, after having restored a corrupted partition table. I was already looking to order replacement Vista CDs.

    Ironically, I could not find the link on the HP site (circular flow of go here, then there, then here again…). so I searched once again for the error and got here.

    Long live Linux and quality-generated community solutions.

  173. paul Says:

    I changed my MB did not what to do with the recovery cds and after a while i just formated the HDD and installed a new OS and did not use the recovery cds because i would get a message like the pc dose not match the cds or something like it is ther anything i could do to be able to use the cds anymore ?

  174. Joe Says:

    I agree 100% with S0s3. The only difference is that I never was a fan of HP. The trouble is when you work in the domain what you see the most of is the WORST brands, and not the best!

    I am glad to say that Billoblog’s bandwidth usage will be going up! :)

    Thank you, thank you, thank you! I have searched for a resoloution to this. And along with S0s3, “Long live Linux and quality-generated community solutions!”

  175. Roger Says:

    For posters #143 and # 128

    where exactly do you place the “goto cleanup” line. There are many REM lines of code?

    thanks,

  176. Blaise Says:

    Thank you so much, #128 and #143. Like so many, I had tech support reinstall the Mobo and later when I needed to reinstall the OS, Code Purple. Ugh.

    Roger, what I did was this:

    When the Code Purple screen came up, I hit SHIFT F10 to get a cmd window.

    Then I typed:

    chdir C:\hp\bin\CheckDMI (hit enter)

    ren CheckDMI.cmd CheckDMI (hit enter)

    Then I rebooted and no more Code Purple!

    I am running Vista.

    Thanks so much to the blog owner for keeping this post up to help us all. Thank you, thank you.

    F*ck Compaq/HP/Micro$oft!!!

  177. David Says:

    GREAT 128! But now i cant run certain HP programs…My Pre-installed Microsoft Word doesn’t run, it gives me “This program is not licensed to run on this computer”

    I’ve even tried deleting the ProductID and DigitalproductID in the registry

  178. PR Tech Support Says:

    You can acces the file by booting Hiren’s Boot CD 9.8 which includes MiniWindowsXP then you can find the file in comment 23 and edited it worked a charm for me. Plus, i’ll recommend my customer not to buy compaq/hp ever again, :)

  179. TattooBuddy Says:

    Like the rest of you, I have wasted countless hours on this issue. It is ridiculous that HP Recovery did not work on a PC that I bought. I will likely never buy another HP PC again. I hope this information helps someone.

    To find more information search for keywords: HP DMI Tattoo

    The HP DMI tattoo tools can be found here:
    http://forums.mydigitallife.info/showpost.php?p=41256&postcount=32

    Open the file with winzip or winrar, extract using the password mentioned in the posting, and read the instructions in the included PDF files.

    The motherboard name can be looked up here:
    https://warp1.external.hp.com/ProductLookup/ProductLookup.aspx

    Other settings may be in:
    c:\hp\bin\WISRDMI.INI or WISDMI.INI (they were for me except I used my serial number from the sticker on the back of the PC)

    By the way, flashing your motherboards DMI with this information also solves the PC Doctor 5 for Windows licensing issue!

    p.s. – If you know anyone else who can use this please pass it on. I know a lot of people need it. I have also uploaded it here but it can only be download 10x (also try the link in the forums.mydigitallife.info forum post I link to above): http://rapidshare.com/files/299763890/tattoo.rar.html

  180. TattooBuddy Says:

    Regarding #179, I forgot to mention the rar password is: thisisit008

  181. Gazza Says:

    Number 104 worked for me,Thanks Red Dragon

  182. Gazza Says:

    I forgot to add, I’m using Vista Home Premium

  183. Wizbang Says:

    Thank You…..comment 166 worked

  184. John Ervin Says:

    This is a quote from a HP warranty associate regarding code purple errors – they are NOT accepting responsibility for this at ALL.

    “In the entire history of this project, we have NEVER had the need to have recovery disks on-site to complete the scope of work. For the customer to have full functionality of their PC they may need to have their unit recovered but the SOW is for hardware only. We are not concerned with the customer’s software. The “Code Purple” is an issue with the tattoo.”

    B*LLSH*T enough said. They will replace hardware all day long, but will not accept responsibilty for their software screwups.

    My reply which was unheard by the HP/AT&T:

    “Customer does NOT have restore CD’s. It is not possible to get rid of the Code purple error by replacing the system board and then restoring from the restore partition on the system – you MUST use the restore CD’s – which the customer does NOT have. They need to order them.”

  185. Gazza Says:

    Hewlett Packard sent a further email asking why I didnt respond to their email about my Code Purple, so I sent an email telling them That I heard it was a booby trap and I had managed to fix it.

    Today they sent another asking how I did it so it may help them resolve issues in the future, yeah right !! they mean they can put another trap in to stop people fixing it themselves.

  186. Will Says:

    Comment #104 with a caveat:

    If you have Vista Home Premium on a partitiion without recovery disks, #104 WILL WORK. I had to use this ebcause I had no way to edit the CheckDMI.cmd file and none of the other file solutions existed on my machine.

    1) Start up the PC.

    2) When you get to the “Code Purple” window hit Shift+F10

    3) Follow #104 instructions.

    4) Your PC WILL NOT reboot- it will go directly into first-time use setup.

    I hate Microsoft and I hate HP. Just thought I’d add that.

    I’m buying a Mac next! :)

  187. admin Says:

    “I’m buying a Mac next!”

    I’ve got nothing against macs (my wife uses one), but you don’t need to leave the PC hardware world. Just install Linux!

    I have an HP slimline box I use for my server, and have never had a “Code Purple” error — because I run linux on it. No pain, no strain.

  188. Carlos Riv Says:

    Hi, Helpe Please

    Model A6430la
    The purple code not found, but my Windows Vista freezes.

    bios F11 command does not work for the recovery of the system, HP sent me two times, the recovery disks but these send message “system recovery disk does not correspond to the model” and support HP said that is This is the tattoo and take you to a service center ”

    Already use the Ubuntu, but I dont find the ChechDMI folder, I despair, can I delete partitions?, create and format and install the recovery disks that HP sent me or that what do you recommend me

    pleas and sorry with my english.

  189. RV Says:

    Chris Smiddy, you’re a geneous.

    Post #128. Simple as anything, yet worked perfectly for Vista. Thank you so much.

  190. Captain Reboot Says:

    The $20.00 Fix. Get your self a ide or sata usb adpter and connect hard drive to another computer. Use your hard drive as an external and browse to the what ever drive letter it comes up with. Mine was f:\hp\bin\ConfigCheck\cfgchk.batfile. Clear the contents and save. .Just change the security to full conttrol on the file

  191. Captain Reboot Says:

    20 dollar fix. Attach your hard drive to another computer via sata/ ied usb adapter and browse to (where x is the drive letter the other computer assigned the subject hard drive) X:\hp\bin\ConfigCheck\cfgchk.bat it like an external

  192. Robert Says:

    Fantastic. I’m working in a computer store and a guy brought this computer in with this problem. Fixing it for free just on principal

  193. Tony Says:

    I used the solution from helpfull at #166. I couldn’t get the promp with alt+D so I Booted from an old xp disk, got on to the promp and deleted the file as detailed. The reload from the pre-installed recovery console worked fine with no code purple…..thanks everyone for your input

  194. Jason Says:

    Have a HP M7747C Media Center PC with Vista Home Premium. The PS and Add-on Video card went. I used the recovery partition, but since I was not using the add-on video card, but instead of the On-board card I got a code purple. I tried the recovery partition 2 more times, no luck.

    Used solution #23 and everything worked outstanding!..Booted up using an Ubunto 9.1 cd. Opened up/displayed the CheckDMI.cmd Made the necesary change (Step 6 ) and the rest is history! Definatly one for the pocket tech reference manual!

    Thanks to everyone who contributed.

  195. headshot450 Says:

    I’ve never bought hp, compaq, dell or gateway because of anti-OEM parts usage steps they have in place such as tattoos and even as far as specially designed RAM and other measures, this is just another reason I will ALWAYS, ALWAYS build my systems and never buy pre-built. That is just rediculous.

  196. sachi Says:

    you guys are awesome! post 176 says it all . im up and running and this things been down for months . easy no down loading just the shift and f10 etc…..wasted a lot of time trying to ake boot cd and this way was easy and worked great …this from a no techie i just folloed the steps thank thank thankk youuuuuuuuuuuu

  197. digbert90 Says:

    CODE PURPLE FIX XP AND VISTA

    Hi Y’all, here is the fix for your issues with the dreaded code purple.
    I am a computer technician with 28 yrs in the job and what HP does is morally wrong but hey big business gets away with crap all the time!!

    XP)open up the file C:\hp\bin\checkconfig\cfgchk.bat and rename the file run.py to RUN.p_ or delete the whole deal.
    reboot and voila!!

    Vista) Get into c:\hp\bin\checkdmi folder and rename the file checkdmi.cmd to CHECKDMI reboot and Voila

    (SIDE NOTE)copy the file and put it in my docs or on a flash drive as a backup copy before doing the above.

    I had this issue on a brand new customers pavillion with a HDD failure, HP level 2 hardware support supervisor told me they have to have the unit back there to fix the issue, even though they sent me a new HDD already imaged but didnt tell me it would crap the bed due to the stunts they pull.

    Good luck everyone and lets stick it to HP for the crap they pull…

    Digbert90

  198. hp sucks! Says:

    thank you #128! i was able to fix the problem with your solution.

  199. Karl Says:

    Mate. Brilliant. Again I think it was “Smiddy”? (sorry mate) #128 I believe, the goto cleanup solution.
    I spent more than 2hrs looking for a solution for this until Ifound myself here.
    Worked like a charm.
    Just 1 note, I put the goto cleanup line directly after the 1st solid block of REM’s. There are more furtherdown which might confuse some people. :)
    But thanks again mate. You’re a bloody legend and if you’re everin Australia, Ioweyou a beer. Or 6.
    I willalso post this on my (new) blog with all names and credit intact, in the hope it helps someone else that have been victims of compaq “piracy”.
    (apologies too, my spacebar is sticking) :)

  200. Cesar Cortes Says:

    Gracias…. problema solucionado

    el modelo en que funciono es el

    Compaq Presario SG3010LA…

    SALUDOS DESDE MEXICO D.F.

  201. Pho Says:

    Wow all of this sounds great I just don’t understand stand any of it :S so should i just jump into this trap and take it to bestbuy ? inoticed alot of these solutions require 2 computers and i only have 1 so i am on myps3 trying to find a solution -_-” any suggestions? digiman_091@hotmail.com

  202. Raymond Chan Says:

    Thanks all you guys and gals, especially Chris Smiddy (post 128). I followed his/her method and just fixed one HP Pavilion a6190d in Singapore. Regards and God Bless you all !

  203. James Dotson Says:

    Anybody ever have to replace a hard drive? I got the computer to accept the recover disc but it did’nt work right. Could not find C:\hp\bin\ConfigCheck\cfgchk.bat. It keeps telling me that it refers to a location that is unavailable.

  204. safik Says:

    I will not buy HP or COMPAQ & will diligently spread the message to my circle of friends & family.

  205. bruc Says:

    I have tried all of the commands, and get either not found ,or device not ready . Can someone help?

  206. cpumechanic Says:

    Thank you very much. I have been working with many E9150t systems of late and HP has been AWFUL to work with in many ways.

    I work with Dell systems quite often and I can tell you that they are incredible compared to HP. Their systems work, they don’t pull this garbage and they do what they say they will (for the most part) when it comes to warranty. Dude, I’m gettin a Dell!

  207. Hugh Says:

    #104 worked for me. I used an Ubuntu disk to boot.
    This has been an incredible journey for what should have been a simple reinstall.

    I’m having negative thoughts about HP.

  208. Susan Says:

    There is a well known adage, “Buyer beware.” There is another I use, “Seller beware.” If you sell a product that irritates and aggravates your customer enough, they will buy from someone else next time. I will not be purchasing another hp product due to this Code Purple issue and other problems I have had with hp.

  209. Marvin Says:

    Got code purple just the other day. A HP tech was prompting me to recover my system when it happened. When I first bought the computer 3 years ago the motherboard had to be replaced by HP in home support. Guess, the repairman forgot to make the recovery program recognize the new motherboard. HP is repairing it now.

  210. Vic Says:

    Hi all,
    recently most of you new hp owners of elite desktops are aware of the faulty mobo’s. Well I had one of those, and a call to hp yield a suprise on my part, a new mobo being shipped next day to me. They wanted to schedule a tech to come install it, but being that I have built a few machines I told them to not send one. They would only ship the mobo if I scheduled a tech apointment, so I set a date a few weeks from now, got the mobo yesterday, installed it, boot up, and got code purple. As you know and I now know tech support would not help me, they said I should of let them install it and now I should send the computer back for repair. I told I new what the code ment and would like to have the utility to “tattoo” the board, they denied the request saying that I was not computer savy enough and thats why a tech has to do it.
    Well I stumble across this site and all I can say is THANK YOU, THANK YOU, THANK YOU. I shift f10 and renamed the checkdmi and here I am up and running on my LAST hp computer. Thanks again

  211. tenferre Says:

    wonderful, i came across this before, the only help i found was installing another windows when those magic key codes were working and simply wipe all D: partition in just one. Well now its different, and i took my time to find out better solution, thanks again, only difference was i used another computer to edit the HP hard drive using an USB connection, fast and easy. I couldn’t believe they do that, this should do a big First PAGE in any big newspaper, or on news like they did to Toyota right now.

  212. Junaid Says:

    Thanks a lot Jill, your directions were easy to follow and it worked great! thanks

  213. Joaquin Says:

    I was fixing this problem for a person I know at work. He has an HP Pavilion A6217C with Windows Vista. It’s really easy to fix on Vista. What I did was remove the hard drive and install it on my PC (I’m running Windows XP on mine)as a secondary drive and go to: X:hp\bin\CheckDMI – where ‘X’ is the assigned drive letter you get from your computer when you install the hard drive. Then just find the CheckDMI file that is located on the folder and just ‘DELETE’ the file. Yes, I said DELETE THE FILE. You will see that the computer will run just fine without it. It should make sense to you that it works just fine because you are not deleting a system file. You are just getting rid of the junk HP decided to put on the computer to confuse you and steal your money.

  214. Steve Says:

    Thanks for the post. I was able to replace my motherboard and then reinstall Vista using the recovery disk after deleting the mentioned bin file. Thanks!

  215. Visceral Says:

    Jill ( comment 98) saved my hp’s very life. I cannot thank you enough for your walkthrough.
    All Hail Jill!

  216. Visceral Says:

    Oh and HP officially lost a previously loyal customer.

    Time is money, friends. And I lost too much of it for that company to have another minute.

    Contact local computer stores for info on custom builds that will save you time and money. Trust me.

  217. Francisco Says:

    Several months ago I had to replace the MB and went through the CODE PURPLE bypass in order to re install the system with the new board. Worked for a while. Now there is some XP problem that the boot up is not completed and does not come up even in safe mode. When trying to use the recovery disks a note comes up and interrupts:
    “These PC recovery discs do NOT support this PC model” Seems related to the CODE PURPLE again. Any suggestions? Thanks.

  218. Patty Boy Says:

    Thanks to all above. Had my HP reapired under extended warranty. ‘Code Purple’ on recovery – Found this site but I am not repairing / sorting it out. HP put the crap on, HP changed the motherboard, so HP can do the work and I will be invoicing them for my three trips to store plus time taken. It will be a fight but they will soon get cheesed of with this old silver surfer. I am retired so time is not an issue to me.

  219. Max Says:

    Thanks a million for help solving the “Code Purple”
    Shout-out to #128; save the night.

  220. Doug Says:

    Comment 128 was spot on!

    Thanks!

  221. Jeff Says:

    So I followed several suggestions here and most of them “almost” worked. This system is an OEM install of windows vista 32 home premium in an HP Pavilion desktop. I used f11 on boot to boot into the recovery partition and restored the computer to it’s original factory condition. I rebooted and when the code purple shit hit the screen used the shift+f10 trick to get into the dos prompt, which showed a path of c:\windows\system32. I tried to use “edit” to access the file at c:\hp\bin\checkdmi\checkdmi.cmd but it said “edit” was not a valid command. Sure as shit I checked the file “dir” and no EDIT command in \windows\system32. No notepad command either….weird, but not deterred, I just renamed checkdmi.cmd to checkdmi.old (type cd c:\hp\bin\checkdmi, then hit enter, then type ren checkdmi.cmd checkdmi.old, hit enter, reboot) problem solved!!! Thanks to all!!

  222. Tomas Says:

    I also had to replace the motherboard on my 1 1/2 year old a6300f Pavillion. It took me some time to get around the motherboard tattoo which prevented both the recovery DVDs and the hidden partition from working. However, at one point, after getting the “not compatible” message from the recovery DVDs, I re-booted and removed the DVD during the boot process. Somehow and probably by chance the hidden partition recovery routine took over and
    allowed me to go through the system recovery process.

    Well, my good luck was shortlived and I got the code purple when the system recovery was almost done. I got around that by using one of the techniques mentioned in this post (editing CheckDmi.cmd) and was finally able to recover the Vista OS. However, it wasn’t automatically activated as is normally the case and I had to input the key from the label on the PC to get it activated. The only problem I had left at this point was with the Hardware
    Diagnostics by PC Doctor that came with the PC. When you run this program it first checks the motherboard tattoo and a mismatch triggers a “not licensed for this PC” error. Well, now, Thanks to post 179, I got my hands on the motherboard tattoo utilities and after some heavy duty reading and trial and error I tattoed my motherboard and HDD. This cleared the PC Doctor issue. In addition, If a System Recovery is needed again in the future it should be a lot easier. So thanks! 179 for the links and needed information. A couple of things I ran into:

    On my new motherboard the cpc_DMI CD would not complete the boot process at first. It would hang up at “-Diskinit”. I suspected that DOS wasn’t able to access my SATA HDD and changed its setting in BIOS to
    compatibility mode. This cleared up that problem and I was able to complete the motherboard tattoo using the DMI information I had gathered from the labels at the bottom of the PC. Once this was done I had to change the HDD setting back to Enhanced mode before I could boot into Vista.

    The other thing I ran into was with the HDD_DMI CD. It writes to physical sector 8 of the first drive. If you have more than one drive in your system drive1 might not be the drive where you have Vista installed. So if anyone plans to try this it would be better to either disconnect any extra drives in your system or disable them via BIOS.

    Good luck to all others that run into this issue!

  223. Greek Jr Says:

    I just got rid of my code purple error on my Compaq XP. After updating Windows (131 files) was told to restart my computer. When I did it ask me to put in my password, which it said was invalid. I can’t get into my computer without doing another recovery, then fixing code purple… AGAIN! Then the same thing happens, access denied, improper password! What do I do now??

  224. buck-rodgers Says:

    in responce to post 146 thank you! it worked with one exception instead of h:\ mine was del I:\hp\bin\configcheck
    after doing this i restarted my pc and runs better that before!!

    LIKE ELVIS SAID THANK YA THANK YA VERRY MUCK LOL

  225. ThanksHP. Says:

    Thank you Admin and Chris. Chris Smiddy’s comment (128) worked for me on Windows 7. It took a few tries pressing shift+f11, but I eventually received a cmd prompt. Also, instead of “edit C:\hp\bin\checkdmi\checkdmi.cmd”, I used “notepad C:\hp\bin\checkdmi\checkdmi.cmd” as “edit” is not an option on Windows 7

    For the full set of instructions, please see Chris Smiddy’s comment (128)

  226. ThanksHP. Says:

    Sorry, I typed “shift+f11″ in my previous comment (255) I meant “shift+f10″. Admin, if you can, please change my text and delete this comment to prevent confusion.

    Thank you.

  227. susan Says:

    My HP/Vista started shutting dow to the blue screen of death after installing a windows update. I decided to do a full restore back to day one…this was going well untill code purple popped up. I followed 128′s directions and it seemed to be fixed. Untill I unthinking reinstalled the updated and i was back to the blue screen…tried to redo all the above steps but now it just keeps returning to the code purple. I see lots of suggestions but am afraid I don’t know which one to try. Can anyone please help.

  228. susan Says:

    ok tried 143′s suggestion and he was right not more than 60 seconds…thing were great back to new for the rest of the day, shut down for the night, started up the next morning fine then…….the blue screen of death has returned. after several restarts, and blue screen it seems to be working but am sure the blue screen will return, any suggestions to get this to stop? Thanks for the great fixes and suggestions!

  229. Daniel Says:

    Many thanks to Bill for keeping this running!! Also thanks to Michael (#146), information was accurate and dead on. Solved my problem after hours of dispair. My hats off to you gentlemen!

  230. mark Says:

    comment 104 worked for me just fine. took a matter of couple minutes. thanks for the helpful info folks

  231. Michelle Says:

    Special thanks to “helpful” (comment #166). What I have spent hours on the phone with HP and researching on the internet to fix, you were able to help me in a matter of minutes!!!

  232. Dave Says:

    Thanks Bill and Chris (comment 128), I spent hours with HP support trying to fix a friends pc after a virus attack, then Windows would not authenticate and they suggested a system restore. It seems they needed to authenticate while SP1 was still installed. Then I got the Code Purple error, one problem after another. Then I found this page from Bill and followed the instructions in Comment 128 and it was back in business. Thanks guys!

  233. Kj43 Says:

    The partition in my drive was sufficient to reformat and install win 7, unfortunately now I have a code purple on a screen that says “Setup is preparing your computer for first use”. Shift-f10 does not work. Will viewing my hd from another computer still be a viable option? Thanks to everyone out there.

  234. Gus Says:

    It’s always a bit amazing when a “fix” actually works. #146 method without restore disks (I have them, but where?)worked like a charm – thanks Michael.

  235. yuii Says:

    if I have this problem, can I just replace the WHOLE OS to Ubuntu? Will the problem happen again?

  236. billo Says:

    Yuii,

    Yes, this is a Windows-on-HP thing, so if you get rid of Windows, you get rid of the problem. If you run linux, it will not happen.

  237. deezie Says:

    I thank you all for your direction. I was in limbo today because my puter died and would only give me the d*** purple code. I’m pissed that these companies can do this without telling the general computer owning public!!

    Linux question: Will all my programs work with linux? Will I still have all my files?

  238. HP Vista Code Purple Says:

    [...] There is an excellent (but long) discussion thread going on here. [...]

  239. Karin Says:

    Thank you, Jill 98!
    I took a different approach by using the Ultimate Boot Disk Windows version, which allowed me to use Windows Explorer to find the offending file and delete it. All is fine!

    Just thought you’d like to know what HP had to say when I called them yesterday about “Color Purple”: they wanted me to buy a new motherboard! I argued that the hardware checks had all come back fine, but I got, “I am a technician and I am telling you that with a Color Purple error you need a new motherboard.” Don’t believe anything they say!!!

  240. Elena Says:

    I love you person who posted #146. I love you forever.

    xoxo

  241. billo Says:

    Hey, what about me?

  242. jimbo8710 Says:

    lo que hice fue descargar el hiren’s bootcd 9.9 (es facil conseguirlo) este disco trae varias utilidades para cuando un sistema no arranca, bueno la que utilice fue la que se encuentra en el menu “Browsers / File Managers” y se llama mini xp, esta emula el XP a baja resolucion pero es indispensable ya que es una forma grafica y asi nos dirijimos a buscar el archivo sin estar tecleando comandos como si fuese MS DO
    (ojo, googleen un poco para saber como utilizar el programa)

    En Windows Vista:
    - Sitúese en C: \ hp \ bin \ carpeta CheckDMI
    - Cambie el nombre del archivo “CheckDMI.cmd” a “CheckDMI”

  243. Jonathan Emmert Says:

    In response to Comment 128:
    There is a little bit easier way. You can simply rename the file “checkdmi.cmd” Whent he file is not detected by the OS the process is simply not executred. Instructions below:

    IN XP

    1. Boot the system with a Win XP Original Disk.
    2. When you have to select “Enter” to reload or “R” for Recovery Console select “R”.
    3. Select the “H:\minint” Drive to bring up the System
    4. At the “H:\minint” prompt, change to the “C:” prompt
    5. Change directory to the “C:\hp\bin\configcheck”
    6. Rename the file with the command “ren run.py run.p_”
    7. Reboot the machine and there should be no “Code Purple” error.

    IN VISTA

    1. When the error comes up press “SHIFT-F10” to bring up command prompt
    2. Navigate to directory C:\hp\bin\checkdmi\checkdmi.cmd
    3. Type “rem checkdmi.cmd checkdmi.cm_” (Without quotes)
    4. Close the Command Prompt

  244. ImSpecialKay Says:

    I also had this “Code Purple” error when wiping and re-installing the XP OS.

    I researched the Code Purple error on numerous sites, figured-out what it was all about – including the lawsuit / settlement with HP for this farce – and what I should say – BEFORE I called HP customer service.

    I told the 2nd tier tech what the problem was, and he feigned ignorance initially about what I was talking about.

    He kept asking me “did you replace anything in your computer?” (Yeah, bub – it’s a Franken’puter at this point, but the box, cables and fan are HP OEM – so what? – OF COURSE, I DIDN’T S-A-Y that…), and I told him the HD was replaced under warranty (true) over 3 years ago. So what?

    I was sure my call would somehow, someway get “accidentally disconnected,” but he finally relented… and authorized the repair of my OVER FOUR YEAR OLD computer.

    I did MAKE SURE TO ASK FOR A CASE NUMBER. The empty shipping box came on Thursday afternoon that week and was returned repaired to me on Friday morning the following week.

    Next time, I’ll buy a DELL…!!!

  245. Matthew Says:

    Piggybacked my HD on my bros computer deleted file:
    C:\hp\bin\CheckConfig\cfgchk.bat
    successful load up to start menu… *tear*
    thanks to all the people posting about this- SUCK IT HP

  246. Jeffro Says:

    Worked like a charm, although the checkdmi file was in different location. Ended up putting drive in another computer so I could search for it.

  247. xjivejx Says:

    Got the Purple, thanks 128, also got fan failure but fan was working so hit “f2″ to by-pass fan failuse & it boots for HP & then “f8″ to boot from last good known config

  248. Jonathan Says:

    Thanks Chris Smiddy (Comment #128)…your comments saved me time and money! It worked like a charm! God bless

  249. ChrisMac Says:

    In response to Comment #128, an easy way I found as well on an HP tower I was working on, it simply changing the CheckDMI.cmd to CheckDMI.bak and rebooting (after using a WinPE disc or an item like it).

  250. Daniel Says:

    Worked like a charm, thanks!!!

  251. Jack Says:

    This really helped me out. I’d like to thank all that contributed to this, it is some of the best hacking I’ve seen in a while.

    My CheckDMI.cmd file seemed a little different then what was said, but the alteration was obvious after having read everyone else’s posts. I made my change using an Ubuntu Live cd, my system was up and running in minutes.

    I can only imagine the number of people who have been ripped off by this trap.

  252. cesar fletes Says:

    thanks chris Smiddy ( comment 128). i replaced the dead motherboard to a hp Pavilion a6403w (mobo foxconn N15235)running Windows Vista Ultimate with Asus P5G41-MLX2 SERIES, same processor,psp,memory,HD, DVD Drive etc.
    Because the pc had previous problems i could’t boot into the operating system and the system started to run Vista Start Up Repair(automatically). many times, then i run System Recovery (option available) from the Recovery Partition, at the end i got the “Purple Code”.
    I followed your instruction and the pc was back in business.
    thanks to you I could say : hey you Hp guys “Hasta la Vista”
    No Mas HP

  253. Roman P Says:

    Just go to HP Technical Support and they will take fix it for you

  254. James Smith Says:

    Typical of HP. I have never owned any HP product that was not total junk. That includes scanners and printers as well as computers. As noted their policy is “Customers are ignorant sheep, let’s find new ways to fleece them.”

    When I advise anyone on HP computers, I tell them to wipe the partition containing the “restore” information and gain back some useful HD space. The first time I did this, HP tech support swore that the computer would not work if I did that. Not only did they lie, the computer worked better than ever. There will NEVER be another HP product in my household.

  255. Me Says:

    My computer was down for a year with this code purple after reading this site, it gave me some hope. then i tested it out and it work thats alot.

  256. Anonymous Says:

    To the people blaming HP for not supporting you after replacing parts from somewhere other than them, you’re retarded.

    To the people blaming Microsoft for code purple: you’re retarded

    To the people expecting free support from a manufacturer once a product is out of warranty, guess what: you’re retarded

  257. Dustin Says:

    HP Vista Code Purple Fix:

    Do a complete recovery using recovery partition or the Recovery DVD’s/CD’s (press f11 during boot)

    When the computer reboots after install wait for the code purple error then press shift f10 then type “edit C:\hp\bin\checkdmi\checkdmi.cmd” without quotes

    Delete all text in file and type “:cleanup” without quotes.

    Save file and close text editor.

    Reboot by typing “shutdown -r -t 0″ without quotes.

    Your computer should now boot into windows. Enjoy!

  258. Airtight Says:

    I had the same issue as we all posted but I couldnt the CheckConfig or CheckDMI folder and I thought I was sunk. But I had an mysterious fix for the code purple. I ran the restore program using the newly installed motherboard, but of course windows would not start. So on an factory installed motherboard (not the new one that I installed) I booted the hard drive as a master drive not as a slave and without no other hard drive attached. It started windows without a problem. When I transfered the hard drive to the computer with the ned motherboard it started windows again with out any problems. I’m using it now to send this message. I dont know what happened but I’m not complaining. Try It! It would be nice if someonle else is able to bypass the code purle this way too.

  259. steve Says:

    Thanks to Michael, solution 146. I’ve been working on this idiocy for 3 days, this is the first solution that applied to me and worked. HP tech support (3 different “experts”) flat-out lied to me. I guess to sell more of their product. “CODE PURPLE” is a shameless, self serving booby trap, easily circumvented with the proper information. No more HP. Ever.

  260. ozelynn Says:

    Comment 104 ( Red Dragon) worked well for Vista.
    We had tried many other ways.. but this was a YES.. (at long last)
    Thanks for the post

  261. John Says:

    Oh dear, thought I was just changing a faulty motherboard. Then I get this code purple. Google it and ended up here.
    I can’t understand why they ever did something like this tatoo. But thanks for the help.

  262. Kristin Says:

    Yipppeeee!!

    I used the method described in #176.

    This worked on my brand new computer running Windows 7.

    Same old story as the rest, original motherboard failed and we replaced it. No problem until I tried to do system restore.

  263. Fernando Sandoval Says:

    Code Purple in windows Vista FIXED !!, Just go to c:\hp\bin\checkDMI and rename the both .cmd files to .old (Note: If the recovery partition is correct, this will be fixed the error)

  264. Dwight Says:

    ran into this on the HP my daughter gave my wife she gave my wife. Add the sata Drive as external drive on my Dell Desktop. Deleted the whole directory with the check code. End of code purple.

  265. Kamil Says:

    thank you thank you thank you!

    READ COMMENT 128, fixed in 10 minits!

    I’m 16, and I’m no hacker, but this really helped me.

    Thanks again.

  266. Tibuck Says:

    Thank You!!! My sisters computer had a bad virus (yes she let her antivirus expire) “System Tools 2011″. I tried everything to remove that stupid thing. I finally talked her into letting me back up her pictures, and doing a full system reload with the image on the disk. And guess what??? I received the notorious “Code Purple”. Thanks to comment #104, I was able to get the machine up and running again. I wasted more time trying to get rid of the fake virus program. I actually thought I got rid of it, but when her kids logged on, it came back. Her machine is clean and ready to go again!!! Thanks a million!!!

  267. James R Says:

    There is a batch file which I’ve found that may also contain the C:\hp\bin\CheckConfig\cfgchk.bat command line—-it’s called ‘oobe’ in the Sysprep folder! Delete this and you should be fine….XP Users.

  268. Quintin Says:

    I took a “stabb” at method described by Chris Smiddy in #128. So far so good, it worked for me. Thanks Chris. I can’t believe a company would have us spend money unnecessarily. (That’s pretty naive though isn’t it?) I was on the phone w/ an HP Tech just 10 minutes before searching the “net” for info on Code Purple fixes and found a reference to this blogg. The Tech asked me if I replaced the MotherBoard (I have not). He said I needed to send computer to HP for dx & fix. Anyway, this is a wonderful, informative blogg. Thanks a bunch for all contributors. Happy New Year to All!

  269. Jess C. Says:

    @146. Easier than expected. Spend more time Searching online for the fix than actually fixing it. Just Used d: instead of H: (Partition Dir) and it was over with. Outstanding!!!!
    Running HP A1677

  270. hpbusinessmodel Says:

    Thanks for the forum…wish I’d read it a few years back. I’ve purchased 2 desktops and 3 Notebooks from HP for me and my wife over the past five years. Each time we’ve “upgraded” it had been in response to a crash that I couldn’t recover (I’m not a computer SME). The techies (GeekSquad, etc.) each time recommended purchasing a new mother board, which in the end was not the best course of action for us since a new computer cost only a few hundred more than the “necessary” upgrade. It wasn’t until today after getting a “code purple” on my desktop that I researched and understood that HP (under a MicroSoft thumb) actually incorporated code (antipiracy) that would disallow modifications or upgrades…not even additional memory!!! And so today I lost a ridiculous amount of work and had to purchase then install (actually re purchase and re install) multiple programs after doing a system restore. During my two hours on the phone with HP tech support I was finally able to get them to understand that all I wanted was a phone number to lodge a formal complaint…I ended up having to spell each letter of each word of each sentence using alpha-numeric designation (gotta love outsourcing). They only continued to quote that my warranty had expired and there were no other numbers for customer service. Of course the “error” has nothing to do with the warranty and HP is required to fix the problem as a result of a lawsuit. I got nowhere. Wow!! HP Customer No-Service (to quote Clark Howard). I wish I’d known years ago that HP had lost a lawsuit over this…I’d have never continued to do business with them. And now I will tell everyone to steer well clear of HP now that I know it’s okay to hold on to a computer for a few years. Five computers in five years and the two we have left are still subject to HP’s hugely successful business model: sell systems that require frequent updates which when installed damage the hardware or negate the operating system forcing the consumer to purchase additional hardware that shuts down the entire system requiring the consumer to purchase a complete new system…rant over.

  271. Humberto Says:

    I LOVE CHRIS SMIDDY COMMENT #128

    THAT SOLUTION WORKED FOR ME! I HAVE WINDOWS VISTA

    I BOUGHT ALL ORIGINAL AND COMES TO PASS THIS TO ME -.- I HATE HP!

    *-*

  272. Tim Says:

    Just wanted to say thanks to all for the help. had my motherboard go out on a 13 month old compaq. Bought a replacement and hit the code purple. Post 104 solution worked great for me. My system has windows 7. Fired right up after renaming checkdmi. Thanks again.

  273. Javier Says:

    All,
    Thanks a lot for all the info in this post. My HP desktop got the purple code and thanks to the info I easily managed to reinstall Vista.
    Thank a lot
    Javier

  274. KMH Says:

    To all and “helpful” (#166), tks so much for the great info and guidance, I got this code purple after I added the extra RAM in my HP desktop running with XP home media edition. Now, all going well. Thanks again!

  275. Paul Says:

    Saved my bacon. Thanks to #144 and #166. Thanks to all of you techno geeks out there!

  276. Russ Says:

    I recently installed a new Seagate 500 GB hard drive on my 2 year old HP Pavilion (model a6618f)running Vista home premium. I used my three HP recovery disks to format the new drive. On first start up, the code purple box appeared and all I could do was turn off the computer. I had a local computer repair burn me a new set of recovery disks but they too resulted in a code purple. After discovering this site, I tried various versions of the steps outlined in comments 104, 128, and 143 but none of the advice seemed to work. One of the problems was that when the code purple dialog box appeared, pressing shift+F10 did not pull up a command line and when I closed the dialog box the computer shut down on its own. I put the 1st recovery disk in the DVD drive and pushed F11 repeatedly when the blue HP screen appeared. Eventually the system restore page came up. I then used Alt+D to bring up a command box. At the blinking cursor I typed “notepad C:\hp\bin\checkdmi\checkdmi.cmd” without the quotes as recommended by #143 and #145 and an editing box came up. I tried to follow their directions regarding “goto cleanup” and “mismatch” but nothing worked. Through trial and error, however, I found something that did work. Following the first set of REM lines, I changed the command “set error level = 1″ to “set error level = 0″. This meant that a mismatch in the DMI codes was labelled as a “0″ instead of a “1″. One of the later commands in the editing box instructed the computer to assume that everything was okay if the error level detected was “0″. As a result, after I saved the change and shut down the computer, when I restarted it the code purple box (system configuration error) did not appear and Windows Vista booted up normally! I have restarted it several times since and it works perfectly. I hope this post helps anyone who experiences the same problems that I had in trying to deal with code purple. Thank you to all of you who led me in the right direction as, otherwise, I would not have had a clue what to do!

  277. Doug Young Says:

    Thanks to #128. Saves me a ton of headache.

  278. jp28l Says:

    what ive heard and what product work ? puzzzzzzled ? those files are not on pc any ov them checkdmi.cmd dmi hp or hp\bin configcfgchk.bat have a vista hp 64 can start repair screen using a win 7 repair screen but it wont let me run my vista recovery cd nor back up cd?
    will a found partion erd work

  279. jp28l Says:

    that partion is just a demo then pc freezes when i goto notepad to write cleanup it frezzess got the codepurple off now its just a black screen? it ssays theres a software issue? what could it be read up on it but every time i get into where i need to be to install back up (on dos and reair screen it frezzes) this pc is mess up it like theres a program that making the pc frezz when it hits a cerent bat?

  280. jp28l Says:

    ok ive got ride of code purple had to do servel thing tho i had to do 3 1c:\windows\system32)bootrec/fixmbr
    2c:\win—–\—-32) b—–/fixboot
    3c:win–\sys-32) bootrec/rebuildbcd

    and ontop i had to rename dir to c:chdir c:\hp\bin\checkDMI\checkDMI.cmd then hit enter ( c:\dir )to checkDMI.cmd then type rename checkDMI.cmd checkDMI
    and had to do all of that cause i found out i had corrupted hard drive bad sestors on hard disk so now i have to find a vista install program and not sure what to do know i know i can write a thing saying that do not use those bad sectors but not sure how to.ima thing of renameing those files that are bad by putting them in one folder and write bad as folder and install only on the good sectors any one know how to do that so the computer dont read those files? add me to yim jp28l@yahoo.com

  281. Gareth Jones Says:

    Just to let everyone know, I was using recovery set 5092-7301 to reinstall Vista on an HP Pavilion a6333w when I got “Code Purple.” Seeing the comments on here, I removed the hard disk from this computer, plugged it into another system running Windows XP Pro, unhid all files, then found and renamed the following file: c:\hp\bin\CheckDMI\CheckDMI.cmd to: c:\hp\bin\CheckDMI\CheckDMI. I put the hard disk back into the subject system and everything booted fine. Meanwhile, I was chatting with an HP Support Technician, mentioned the file to him regarding this issue, and he claimed ignorance. Said it was a hardware problem with the motherboard and that I would have to send it in for repair. Then when the computer booted fine, told him never mind, I’d fixed it myself, told him how, thank you very much.

  282. sarada sapphire Says:

    HP is a POS! I have had my HP desktop for a year now and onnly 6 months after i bought it the hard drive went out. I called Tech support and was on the phone with them for 4 HOURS while they made me take apart my PC and switch around wires and crap like im a fucking technician. Then after speaking to someone that whole time that could barely speak english they finally told me they were going to have me send it to them. They made me repeat the same steps over and over again. It was the worst experience ever.

    Recently about 2 weeks ago my pc stops working again. I call tech support. This time i was only on the phone for about 2 hours speaking to someone who cant speak english but at least he didnt keep making me repeat the same things over and over again. So they tell me to send my pc to them so they can see what the problem is and they can fix it.

    I just got my pc back today and they had to replace the motherboard. I was so excited to have my crappy pc back and i go to turn it on. “Code purple” error. WTF IS THIS? i thought they fixed it!

    I call them back and tell them whats going on.. the lady informs me my warranty was up 3 days ago and she cant help me unless i pay them 100 bucks.

    I am so pissed off right now i will never buy another HP product again. They are con artists and the quality of their products are very poor.

    I should have stuck to SONY.

    oh btw when i told the stupid retarded technician i was on the phone with that i had a sony pc for 10 years and never had a serious hardware problem with it he told me that its normal for a hard drive to go out only after 6 months…yah okay.. idiot.

  283. Pink Panther Says:

    I was restoring an HP TouchSmart IQ504 and realised that the checkDMI process is done in two files. You need to read his code above and trick the function on the “goto cleanup” part in both files.

  284. Nitrazepam Says:

    Nice to see years later this post helped lot of people.

  285. Admin Says:

    Indeed, thanks for your comments Nitrazepam. I’ve almost stopped blogging, but keep the blog up mostly so folk can read comments from folk like you regarding this problem.

  286. Tman463 Says:

    Hello, I fixed the Code Purple problem on a COMPAQ PRESARIO SR1114NX DESKTOP PC RUNNING WINXP HOME EDITION. Hook up the troubled PC Hard Drive to a working pc with at least WinXP or higher. Unhook your cd\dvd drive and hook your hard drive in it’s place. (MAKE SURE THE POWER IS OFF AND THE PC IS UNPLUGED) before hooking up the drive. Once connected and turned on, go to my computer to find your drive. Go to let’s say it’s
    d:\hp\bin\ConfigCheck\”and delete the file “run.py”. Now replace the drive back into the troubled PC and turn it on. The pc should load to the Windows log screen. Give it a few minutes and it should finish loading Windows.

  287. RHC jansen Says:

    Hi all
    I am the lucky owner of compaq pressario SR1000

    I know this thread is a couple of years old but gave me a good laugh because apparently there still using the booby trap thing as I got the code purple today
    machine is still the same as the day I bought it (office use).
    did a system restore from hp recovery partition and… purple message lol.

    called costumer support and they wanted me to pay 20 euro to answer the question (what is the purple message) :)
    asked them if they where crazy;)

    then they patched me to another person 5 persons further and one hour time passed
    they said they will cal me back within the week :)

    I will crush the fubar pc with a fork lift and send them the movie before I pay them anything
    lol
    Never buy HP ;)

  288. Kestrel Says:

    Thankyou so, so much to the author of this blg and everyone who has contributed – in particular, the author of post #176 which was the magic one for me! I can’t begin to say just how grateful I am :)

    I can’t believe how simple and straightforward it was after so much headache trying to create boot CDs and lord know what else which was all, quite honestly, completely beyond me.

    Mega glad to have got things straightened out and learnt my lesson – Will never go anywhere near HP ever, ever again.

  289. Michael Says:

    Line 128— Your a god sent. THANK YOUUUUUUUUUUU

  290. ductboss Says:

    after doing this and getting the restore to work i now have a problem with updates from hp,they wont install. box said
    “your system does not meet the minimum requirements for this update” any way around this?
    thanks

  291. Geek Goddess Says:

    Chris Smiddy!!! YOU ROCK! Comment 128!!! I could kiss you!

  292. Glen S Says:

    Jeff #221, Thank you. Absolutely simple and worked. The Code Purple came up for me during full system recovery with Windows Vista only partially loaded and it still worked. I had to dig way back to remember the cryptic DOS commands to fully understand what to do but it came back to me, cd = change directory, ren = rename etc. I even ran “dir” just to be sure I had the correct directory that contained the file “checkdmi.cmd” before proceeding. Thanks again.

  293. Adrian Says:

    i have a hp pavilion a6001 with vista op and yes reset to factory
    setting and yes code purple will now try to sort
    thank you

  294. Tim S Says:

    The answer is DO NOT BUY A
    HP or Compaq computer
    When they go out of business they will wonder why !!

  295. Flora Says:

    Did as number 128 said minus the second part, after saving i shut the computer off and it began working all on its own! thanks Chris!!

  296. Jonathan Says:

    Thanks , for your guide . Partly , your guide has helped me but i had another solution on a Compaq Presario , this is wat i did to get rid of code purple.(after recovery)
    1st . Go to system recovery at start screen F10.
    2nd .When it loads press Alt+D and the app will appear. Then type
    del D:\hp\bin\configcheck
    and then press enter.After that press Y.
    Close the app and quit the recovery .
    Reboot and u are free!

  297. Jonathan Says:

    And you do not need any disks

  298. Bill S Says:

    hi. Sorry I am kind of slow with this stuff about changign and deleting these lines. I did reboot of my HP to factory cuz of crash city and now i have the pride and joy of HP the CODE PURPLE. How do i get into the place that allows me to delete the bat file (I have vista). I am newbish in this stuff. Do i press F8 on startup? Then what? Thx!

  299. Hugh M Says:

    For PC Techs or owners with multiple computers….

    Take the HP HDD and connect it to another PC running it’s own operating system. (ANY OS)

    Use the HP HDD as a 2nd drive. Most likely SATA.

    Once logged in go to my computer and into the HP HDD. Go to view options showing extended file names and hidden folders. Click apply.

    You will see the AN hp dissolved folder…. Follow this….

    Go to “hp \ bin \ CheckDMI\” and edit the CheckDMI.cmd by removing the .cmd. (Should be just CheckDMI) It will turn into an unknown white file.(You can add the .cmd back later after this OS boots up if you want)

    Hit enter, after editing THE NAME and when it asks if you are sure you want to rename the file click yes!

    Shut down the PC, remove the HDD and boot it back up on its original HP tower!

    Hope this helps.

  300. Hugh M (Re-Edited) Says:

    For PC Techs or owners with multiple computers….

    Take the HP HDD and connect it to another PC running it’s own operating system. (ANY OS)

    Use the HP HDD as a 2nd drive. Most likely SATA.

    Once logged in go to my computer and into the HP HDD. Go to Organize/Folder and Search options\ View Tab and enable showing extended file names and hidden folders. Click apply.

    You will see the AN hp dissolved folder…. Follow this….

    Go to “hp \ bin \ CheckDMI\” and edit the CheckDMI.cmd by removing the .cmd. (Should be just CheckDMI) It will turn into an unknown white file.(You can add the .cmd back later after this OS boots up if you want)

    Hit enter, after editing THE NAME and when it asks if you are sure you want to rename the file click yes!

    Shut down the PC, remove the HDD and boot it back up on its original HP tower!

    Hope this helps.

  301. Jim F Says:

    Thanks much Chris S. I replaced a dead mobo in a friends HP that was six months out of warranty. (Friend had shipped it to HP and was told it would be $700.00 to fix, more that original price of whole system when new, she passed). Just like everyone else I got the “Code Purple”. After finding this site and post it was just a matter of throwing in a Ubuntu disk that I had laying around and finding the “CheckDMI.cmd file. All I did then was enter “goto cleanup” as the first command at the end of the first string of rems, saved the file and problem was fixed. Thanks again for the solution to this bogus situation, good luck to all.

  302. techinar Says:

    For a good boot disk, use hirens boot cd. It has nearly everything you would need to fix a problem. Including partition tools, hdd tools, password tools and many more.

    God Bless

  303. Quattro Datarecovery Says:

    104 worked for us..
    F11 at start

    Alt D at first screen

    In command window:
    c:
    cd C:\hp\bin\CheckDMI
    ren CheckDMI.cmd CheckDMIcmd.old
    close commend window
    Restart machine pressing the on off for 7 seconds – start the machine

  304. Mark Says:

    Figured out the same thing as #301. Works great.

  305. Dino Says:

    Tried a few of the post but #176 helped me and it didn’t take but a few minutes.Cool Thanks

  306. Ben Stollen Says:

    I have a a1700 hp pavillion with windows vista. after running a system restore i get the “code purple” message. I cannont access command prompt or any files to delete or modify the files. also my computer didnt come with a restore cd. any ideas??

  307. WowHp Says:

    I used the following from ThanksHP post (http://www.geek.com/forums/topic/code-purple/page/2?PHPSESSID=1820090fa1592fb847ac952f64a9aa90) and post 23. This was by far easiest way to fix it as the code pops up. Thanks!

    I’m running Windows 7 and I just got around HP’s “code purple” error as follows (no special boot disk needed – also works on Vista):

    With the code purple error on the screen, press shift+f10 to open a cmd prompt.

    When the cmd prompt opens, type the following command without the quotes “notepad C:\hp\bin\checkdmi\checkdmi.cmd”

    6.- Solution is cheating code and invoking Cleanup even if DMI is not correct.

    Change “mismatch” with “cleanup” as below: (no quotes)

    if ERRORLEVEL 1 goto cleanup
    goto cleanup

    Save and exit notepad then use the following command line without quotes “shutdown -r -t 0” to restart the computer,.

  308. Ben Stollen Says:

    thank you wowhp!!!

  309. Tim Says:

    NO BOOT DISK NEEDED

    OMG took less then 2 minutes to fix after finding this guys post on the problem:

    http://sites.google.com/site/raysfamouswebpage/hpcodepurple

    Thanks for everyone’s input though

  310. Rogerbeep Says:

    I have appreciated the leads here but with my machine it was a little different. The directory on my Vista machine c:\hp\bin sub folder I had was CheckDMI. I tried a few combinations and finally with nothing to lose I deleted the entire CheckDMI folder with all of it’s files. It did the trick and I am off and running again.

  311. odiojarocho Says:

    It workedperfect for me #307 on hp P6214y W7 home premium. Thanks!!!!

  312. Bullet Says:

    OMFG Comment #23/#128 Works like a charm,thank you so much.
    Here are easier instructions people, I assure you this works.

    1) When you get the error with the (code purple) window hit SHIFT + F10.
    2) A command prompt window will appear. Type in without quotes “edit C:\hp\bin\checkdmi\checkdmi.cmd”.
    3) Now a different window with a bunch or REM lines will appear. About half way down in an REM line it will say DMI compare routine. Under it, there will be a line where it will show you an ERROR LEVEL of “0″ gotocleanup.
    4) All you have to do is delete the “0″ and put in “1″.
    5) When that has been changed go to “FILE”, click “SAVE” then “EXIT”.
    6). You should now be back at the command prompt window. Type in without quotes “shutdown -r -t 0″ and the computer will restart with now problems.

    Good luck I hope this helps :)

  313. cyberman863 Says:

    comments #128/225 was da absolute bomb ! after restoring my hp ms213 windows 7 pc i encountered the dreaded ‘ code purple ‘. after the error dialog box appeared i did a Shift+F10 to pull up the command line, then typed in “notepad C:\hp\bin\checkdmi\checkdmi.cmd” (without quotes)- after the REM lines i added the following “goto cleanup”(without quotes). i then saved the file and exited the editor. next, i restarted the pc by typing in the following command “shutdown -r -t 0″(without quotes) 0= is the number zero not the letter o. you people rock !

  314. Frank Says:

    thanks to all for caring enough to post – am on my last hp and ran into code purple… couldnt find hp\bin\checkdmi anywhere then remembered someone mentioned the culprit file might be under a different name… saw sysprep on my i: directory, went there found oobe.bat file, renamed it oobe.bak and presto back in business. but still cant wait until i can afford a mac !!!

  315. evelyn Says:

    if you can’t get past the code purple then how are u suppose to delete the file? now my computer wont even get to the code purple it’s just turning on then off on then off….what a mess i just wish i could find a fix in reg. language for us computer dummies. thanks and any help is greatly appreciated

  316. DMB Says:

    #312 I think it worked!! Wahoo! except I had to change the 1 to a 0…. so far so good!

  317. Marcy Says:

    i hope someone is still out there helping on this issue. Ive tried many different things. i typed in command prompt the whole “editc:\hp\bin\checkdmi\checkdmi.cmd” and its telling me “the filename, directory name, or volume laberl syntax is incorrect”! someone help

    hp. with windows vista. cd rom is not working so i cant use disks, i dont have one anyway.

    i put another hard drive in it to help it start up, and have access to the hard drives, but i dont know what folder to change or delete. ive found the bin to the checkdmi folder… i cant see anything with .cmd. what am i doing wrong?

  318. Bullet Says:

    Marcy: Maybe you typed in the command wrong, just a guess. Go to comment #312 and just copy and paste what was written in that paragraph without the quotes. Good luck

  319. Tom Says:

    to modify the file i used an external device to connect a sat drive to usb and connected it to another computer but an extrenal enclosure would work the same. just had to find the file which was hidden.

  320. Topher Says:

    Just ran into this issue on a reload of Win 7 for a customer. Figured there was a memory or HD error when I got this message after trying to reload Windows twice.

    Un-frigging-believable. Thanks, HP – yet another reason I will gladly point my customers towards ANY OTHER BRAND but yours.

    Thanks to the fellow at comment #128 – fixed the problem immediately.

  321. Alycia Says:

    comment #257 (Dustin), I think you just saved my sanity and my computer. Nothing else worked! Seriously, thank you sooooo much!

  322. Cybernetsxm Says:

    Hi all, i saw many and plenty explanations, which took me hours to figure out or try. The Shift+f10 did not work for me because the pc kept shutting down while i was in cmd.

    The easiest way to do this is, remove the hard drive.
    Put it as a slave to another pc or put it in a hard drive enclosure, get accsess to it, while you have show all hidden files and folders activated, you simply just rename the file CHECKDMI.CMD(c:\hp\bin\checkdmi\CheckDMI.cmd) to anything you want, plug de drive back in and you’re good to go.

    Good luck, HP machines are great, keep buying them, this is just a security to make more money, same thing as having a blocked IPHONE from AT&T.

    This is my opinion.

  323. computers & videogames repair center 414-745-1664 Says:

    128.Chris Smiddy Says:
    February 1st, 2009 at 2:53 pm
    If you have Vista installed on your HP machine that is throwing a fit with this there is a real easy fix which I found. When the error dialog box appears press Shift+F10 to pull up the command line, type the following command without the quotes “edit C:\hp\bin\checkdmi\checkdmi.cmd”, then after the REM lines add the following code without quotes “goto cleanup”, save the file and exit the editor and restart with the following command without quoates “shutdown -r -t 0″ then your set and done.

    IT WORKS!!!

  324. Keith from SG Says:

    I’ve had to reinstall my OS twice and both times I encountered the Code Purple error with my HP Pavillon p6390 system. The first time was a real bummer (taking days) because I didn’t know anything about it.

    This time around, I applied the following fix and it took me 1/2 hour to get my system back running.

    I really hope it can help any of your who run into this problem. Once you’re done bitchin’ (like I did) about HP and Compaq pcs, get your head together and follow these steps.

    NOTE: This is for a Windows 7 64-Bit operating system.

    Steps to resolve error
    1. Go to ‘Control Panel’ / ‘System and Security’/ ‘ Back-up and Restore’.
    2. At the bottom of the page, click on ‘Restore system settings on your computer’.
    3. Click on ‘Advance Recovery Methods’ .
    4. Select ‘Return Computer to Factory Settings’ .
    5. Process progresses accordingly.
    6. After re-installation, the Error Code Purple window appears.
    7. Click Shift + F10 and a command prompt window will appear.
    8. Type in without quotes “notepad C:\hp\bin\checkdmi\checkdmi.cmd” or “edit C:\hp\bin\checkdmi\checkdmi.cmd”.
    9. A different window with REM lines will appear.
    10. About half way down in an REM line, it will say DMI compare routine. Under it, there will be a line where it will show you an ERROR LEVEL of “0″ gotocleanup.
    11. Delete the “0″ and put in “1″.
    12. Once changed, go to “FILE”, click “SAVE” then “EXIT”.
    13. At the command prompt window, type in (without quotes) “shutdown -r -t 0″.
    14. The computer will restart without problems.

  325. BigRob Says:

    thanks for this blog, although none of the files listed were in my directorys i started deleteing stuff that had hp in the line and eventually i took the battery out for like 1 or 2 mins and put it back in and deleted some more stuff and it works great, it was a hp m7060n with the media center 2003 on it xp i believe. thanks anyways keep this thread alive for others to find it lol

  326. Bill Nelson Says:

    First off, many thanks to billoblog for keeping this page open. I can see it has helped many victims of HP’s predatory sales gimmicks.
    I used the option outlined in #197. I felt most comfortable editing the problem file in this manner.
    I would like to add that when my friend brought me her PC it was very sluggish so we decided to do a clean install. She had misplaced the recovery discs she made shortly after buying the PC. So we ordered another set from HP. When those arrived we attempted to do a recovery using the discs only to be told that the system will not accomodate the using of discs. In the meantime she had found the discs she had made so we tried those, only to be rejected again. The question in my mind is why would HP tell their customers to create these discs if they cannot be used, and why are they selling these discs knowing full that they cannot be used. So we finally used the recovery partition only to be hit with Code Purple. I had already had a previous by experience with HP so I had already quit using their products. Now my friend is just as mad as everyone else that participated in this blog.
    My suggestion is to get into building your own PC. You can control this kind of stuff.
    Now to go remove the bloatware that came with the recovery partition. That’s another thing you can avoid when you build your own, no bloatware.
    Thanks again Billoblog, you’ve done a great service.

  327. John T Kovach Says:

    Tattooed HP motherboard. wind Vista H.pre..I work on computers on the side now for 10 to 12 years.Recently received a HP PC that was nagging my customer that here key code was not laget, & freezing etc. I got it to open , something she had tried for days to do, & reset her keycode. Ran fine for me for a day gave it back to her . The next day freezing up would not boot, error messages on the keycode on the configuration , “Code Purple”.
    I ran out of out of options in trying to get the partation formating / restoring ..to resolve the problem…Ran into your Blog ..read every thing …almost gave up for dead.. My wife said think about 1 more day… I took out the hard drive out of it & formated it on my PC,( used an external hook up.. usb) put it back in & used a disc of Windows Vista Business I had a good keycode for ( no HP software involved) Worked & is still working . Coustmer very happy!!!!:-}

  328. Drew Says:

    #128, that was awesome!!! I know nothing of programming or DOS and even I couldnt screw that up. Thank you thank you thank you! And many thanks to Billoblog as well!

  329. monika Says:

    HP Pavilion a6042n ….now i did a system recovery did my backup and all..and i got the CODE PURPLE message…

    These codes that i am seeing you guys provide to put in….WHERE exactly em i putting it in? When i do F10 i see many things…is it in F10 screen that this code is suppose to go ?? Because I cant even get to my home screen etc…please help….mine came with Vista

  330. monika Says:

    ok so i did shift+f10 got in the file via the black admin screen…all i could do was go to FILE then do save and saved it with the new code or name….still same thing…someone please help this so not computer savvy girl…please help….can someone explain to this dummy(me) in a literally step by step way of what i can do…thanks…much appreciated

  331. racine Says:

    SUCCESS WITH PURPLE CODE. I just fixed my friend’s pc that had this error. I used Ubuntu 10.10. put the cd in and used ubuntu’s trial version to gain access to files in hard drive. first I try to modify the python scripts in the bin\checkdmi folder but that didn’t work, then I decided to delete the whole folder and after restarting vista loaded without consequences. Goodluck everyone, email me if you have any questions.

  332. Rickey Says:

    I just did what comment 104 says. Thanks, Red Dragon. I just did it a simple way, by getting the HDD from this computer & added as secondary HDD on my working PC. and i edit this file & put it back to its pc & it works. Easy Fix in 3 minutes. HP wanted $99.99 from me to fix it :)

  333. protruding Says:

    Just thought i would change my old ways of not commenting and say hello. Been around for awhile and have loved your posts

  334. Brad Says:

    THANKS for the solution to the “Code Purple” I got when rebuilding a friend’s HP m8200n Media Center. This was the clearest and most concise fix I found on the web. Nice bunch of brains contributing on the page ;)

  335. Wray Says:

    Post at 104 is correct, in fact many of the posts have been helpful. It is important to remember though, that not all OS software is identical and although they work in much the same way as each other, not all files will be named the same. I managed to fix mine before stumbling onto these posts by working out which files were likely to be casing the problem. Hint was in there name.

    The two files I removed, (after backing up the whole folder they were in), were : checkDMI and compareDMI. These were found in the CheckDMI folder as described in post 104. I did read somewhere that someone had suggested removing everything in this folder, but that doesn’t work as you still need the remaining files to run the startup procedure.

    Anyway, thank-you for all the input and suggestions, often we learn through others mistakes and good fortunes.

    Cheers from New Zealand :)

  336. nitrazepam Says:

    Im gettin old, 2007 . 2012. lost a job. 2 years without it and im working again, but on an apple service provider. FORGET HP and long live to billoblog!!!!!!!

  337. nitrazepam Says:

    life* mojitos code purple. ;P

  338. anon Says:

    Geek Squad Agent here. The process outlined in comment 128 worked perfectly for me. We do have the capability to re-tattoo the mobo here, but it takes forever and is a pain in the butt. Thanks for the tip!

  339. Bozidar Orlovic Says:

    Comment #166 worked out on my Compaq Presario SR1426NX desktop computer. Simple and clear! Excellent!!

    Thank you!!

    Bozidar Orlovic

  340. wally Says:

    hi, i have en hp firebird 802, vista 64 bit, i did the full system recovery, then it said the computer was going to be restarted then after the loading bars of windows disapear it pops this error that says configuration error bla bla bla code purple,n im not a hacker or something or that smart at computers but i do know more or less, im not that stupid… ¿could anyone help me wiht this error???

  341. wally Says:

    i mean,if had to use command prompt??? ive never had used that???but if you explain well ,i will understand…. please.
    sorry for my english its not so good

  342. wally Says:

    i did waht the comment #104 said and it worked for me, i hope that chainging the checkdmi name doesnt have any secondary effects on my pc, thank t all i read your info

  343. Zach Hoag Says:

    Chris Smiddy, I cannot express how thankful I am of you right now. I’ve been dealing with this error for the past 2 days straight and I finally found a solution. Thank you so much!

  344. Dkno13 Says:

    Hi wanted to say how I solved the problem. After looking at several places change the number 0 to 1, as they say in the comment 324, greetings.

  345. cool raptor Says:

    hi
    i want to say thank. i did get code purple on my hp machine and got it fixed and now it work well:). now i donno if i going to get code purple every time i recovery my pc. can i make recovery disk with code purple fix in it or no?

  346. Tom Says:

    In the tech support industry I have used this to correct Code Purple many times. It has only failed once.

    with the error code purple on the screen, complete the following
    shift + F10 (opens command prompt)
    type in without quotes “cd\hp\bin\checkdmi”
    type “notepad checkdmi.cmd”
    delete entire contents of notepad file
    save blank
    restart computer

  347. dAN Says:

    Thanks worked used post #346

  348. Justin Says:

    #178 worked. Thank you all so very much for the information.

  349. Justin Says:

    Well it was up and running. I installed some updates and now it will only start in safe mode. Any suggestions

  350. hiren Says:

    thnx a lot
    i use 324 method its work well
    thank you so much again

  351. CharlesN Says:

    Thanks so much for this post. The solution in post 104 worked perfectly for me. I ran into this Code Purple error after having to replace a motherboard in an HP Windows 7 machine. The original was a cheap cheap cheap Pegatron that the SATA ports died on. Replaced with a much nicer board and reinstalled only to get Code Purple. Thanks red Dragon for the solution and thanks for keeping this blog up so that people can see the answer!

  352. health Says:

    This is a topic that is close to my heart… Cheers!
    Exactly where are your contact details though?

  353. Niclas Says:

    I tried doing as Chris Smiddy said, but messed up completely.

    I was not sure where to type in “goto cleanup”, so I just guessed and hoped for the best. I saved the file (Though now I can’t find it again, God damnit, despite saving it with the same name as the original file).

    The box saying there’s a configuration problem and code purple is gone, however I still can’t finish installing Windows for some reason. I must have done something wrong.

    I feel like smashing my computer to pieces but I can’t afford a new one..

  354. Edison Says:

    Нello would you mind sharing which blog plаtform
    уou’re using? I’m lοoking to staгt my οwn blog soοn but I’m having a hard time making a decision between BlogEngine/Wordpress/B2evolution and Drupal. The reason I ask is because your layout seems different then most blogs and I’m looking for something unique.
    P.Ѕ Арologies for gettіng off-toρic but I hаd tο
    asκ!

  355. Elder Says:

    This is an awesome blog, this helped me with my purple code shinanigans. F hp for their lying ways, those dirt bags. Anyways thanks 102 and 104 it worked for windows 7

  356. Elder Says:

    Oh yeah and thanks red dragon you’re the shiznit

  357. Louanne Says:

    Thank you so much for keeping this BLOG up … my son but a CUSTOM Gaming Machine … only for us to find out later that it is HP inards. If I had known it was based on HP, we would have gone elsewhere. Regardless, thanks for your blog and all of the great comments … editing didn’t work, but renaming appeared to do so! WOOT!

  358. Sue Says:

    yeah for comment #146!! It worked!
    thanks for keeping this site up :)

  359. atriedes Says:

    Comment #23 would have worked for me. I saw that file before coming here, so I booted with Linux MINT, and simply renamed the folder. Reboot and it worked with no error. Windows Vista on a HP Pavilion a6200n

  360. LeisureG Says:

    How to correct using MSDOS

    When you see the screen for Code Purple error:

    Hit Shift and F10 to bring up MS-DOS prompt
    Type

    cd dir C: then press enter

    type
    dir hp\bin\checkdmi then press enter

    look for two files one is named checkdmi.cmd and the other is checkdmicompare.cmd

    at the command prompt type
    del hp\bin\checkdmi.cmd and press enter

    type
    del hp\bin\checkdmicompare.cmd
    press enter

    problem is fixed

  361. Former Mr Very Angry... now Mr Happy Says:

    Thanks. I replaced Motherboard with identical (so I beleived) version. Got the purple nasty…
    was restoring back to factory image…
    Did the F10 thing and amended Checkdmi.Cmd script to insert ‘GOTO cleanup’ as first line after the REM statements..

    Nice… :)

  362. ovrthedge Says:

    after many probs with “nerd” squad,who, i think initiated the prob. I had to use a norton usb to get a command prompt and c:\hp\bin\checkdmi.cmd clear all and enter :cleanup,save,and a standard reboot worked for me to get OS back. I paid the nerds for support which they couldn’t or wouldn’t give. I have an A+ but paid them for a service which they obviously failed at.

  363. Matthew Schwartz Says:

    Extremely valuable information for “Code Purple” error. If you are running a 64-bit version of Windows, you do not have the “edit” command in prompt. I used Linux Pendrive to get to the file. Adding “goto cleanup” after REM worked great!

    The M2n7b-la pegatron motherboards are prone to failure. I wasn’t able to recognize any SATA devices (the CD-Rom and Harddrive). So after replacing the motherboard, hence the Code Purple.

    Shame on you HP.

  364. Mark Daniel Says:

    Does the above method works for windows 7?ps reply thanks.

  365. Sofieke Says:

    Thank you so much! I lost all hope, but my year has started really good.

    @Mark Daniels: try comment 307!

  366. tumbleweed Says:

    Purple is still alive and kicking around out there. I had him, but thanks to you Billo and to Michael Burlinggame,s solution at #146 on your blog purple is no longer bothering me. Thanks Ever So Much.

  367. Pete Says:

    Good info … I needed to recover a friends computer and wow never seen anything like that … I renamed the chfchk.bat to chfchk.old and that worked.

  368. abcdfulton Says:

    All – first off, my wife works for HP and I did not get any better treatment than the rest of you. I too had to call HP tech support, got someone in India who proceeded to tell me I needed to buy another computer – mine is only 4 years old. Looking thru all of the suggestions, #168 worked for me. I just happened to have a USB to SATA cable adapter, so I took out the hard drive, plugged it into my laptop and deleted the “HP” folder. Reinstalled the hard drive into the desktop, turned it on and Vista completed the install – all is good. I hate to hear everyone is having all of these issues considering HP is providing half of our household income.

  369. Solution Says:

    When the screen comes up that tells you about the code purple, do this:
    Hold shift key and press f10
    Type this below in command prompt with spaces like shown

    chdir C:\hp\bin\CheckDMI

    press enter
    Now, type:

    dir

    press enter

    10. You’ll see a bunch of rubbish text…but the important thing to notice is the file CheckDMI.cmd…this file here is THE SOURCE of your code purple problem. So…to make the file permanently disabled, type:

    rename CheckDMI.cmd CheckDMI

    press enter.

    11. To make sure the file has been successful renamed, type:

    dir

    press enter.

    12. The file should now be changed. Exit out of command prompt and restart your computer. And walaa…

    13. You’re done! Congrats…you just successfully fixed your Code Purple problem. Now you don’t have to waste half a month of shipping your computer back and forth from an HP tech shop to get it “repaired for free”

  370. purple poison Says:

    I got the purple monster after a recovery from partition on a HP pavillion with vista .I called the support number and someone in India named Haboob said my motherboard was bad ,but they would fix it for free.They sent a box and paid for shipping.Sent it out and it was back in 3 days operating . I couldn’t get on the net to research it . Is there something you can do to keep this from happening again ?

  371. nancy Says:

    wow! comment #125 was right on track. followed it to a tee and it worked perfectly. so glad i decided against dishing out money to hp for their so called help. definitely will not choose a hp product again. learned my lesson this time.

  372. Antonio Sanchez Says:

    solucion (solution)para(for) Windows 7 = post 368
    unico cambio Checkdmi.cmd x Checkdmi.old
    only change Checkdmi.cmd for Checkdmi.old

  373. Antonio Sanchez Says:

    Sorry, the post is 369 and thanks

  374. WolfandCat Says:

    Solution #176 worked just wonderfully for us. Thank you so much for providing it.

  375. compaq quickrestore system recovery cd | Win Phone Pro Says:

    [...] Billoblog ® » Blog Archive » Code Purple — The Compaq/HP … [...]

  376. Code Purple Says:

    [...] it's a booby trap from HP. See HERE. Found THIS (specifically Comment #104). Not sure if the folders/solution is still the same in W7 [...]

  377. Dalmau Says:

    God bless internet! I only wish I had found this post before I run the recovery function deleting all of my files… but at least I was able to solve this problem and use my old but still useful HP AIO PC! Thank you all guys.

  378. FLliving Says:

    Thanks to everyone for the post. The motherboard on my HP Elite blew a capacitor (lots of smoke and that lovely electrical burnt smell for days in the house). After replacing the motherboard, I to fell victim to “Code Purple”. Changing all the lines to start with “rem ” in the CheckDMI.cmd did the trick. The best thing to come out of this waste of time, was my frustration lead me to download a copy of the Ubuntu OS. I used Ubuntu to find and edit the files needed to get Windows 7 back up and running. I now have a dual boot machine and will be transitioning away from HP and Windows in the future. Thanks HP for being so restrictive!

  379. Delondon Says:

    Dude omg. I just yelled at the HP People for like 30 minutes lol. This can never disappear. This is the only effective solution(s) ON THE ENTIRE INTERNET!!!!…Thank you so much to everyone who has contributed. Comment #128 and #369 were amazing. Some Variant of all these solutions will def help you.

  380. HP’s Code Purple Configuration Error | IT Xpress Fixed It! Says:

    […] Finally I found the true answer here. On an HP forum, someone posted a way to fix it by changing a script in an HP post install directory. But WHY did that fix it? The 2nd thread I linked too had the link I needed: http://www.billoblog.com/?p=152 […]

  381. Amber ouse Says:

    My God, my God, don’t even know how to thank you all. I don’t know anything about computers and stuff but I fought two days to repair my PC. Once one problem has been resolved, there was another one just around the corner. Fortunately, the ‘code purple’ was the final one and the solution here was incredibly useful. THANKS!

  382. Mike Says:

    #369 Thank you. Worked great! I was about to try to torrent another copy of Windows 7, but I did not have to!

  383. Robert Says:

    I tried most the stuff on the forum and it was either over my head or it did not work for window 7. I got this from a local computer shop and first off it is stupid easy and second it worked.

    With the code purple error on the screen, press shift+f10 (the shift key and the F10 key (at the top of the keyboard) at the same time) to open a little screen called a command prompt. (So, you get a little black screen with white text that says something about your Windows verison first and a little ways down you’ll see “C:\>”. It’s all ready for you to start typing.)
    Type the following line, just as you see it here…

    notepad C:\hp\bin\checkdmi\checkdmi.cmd

    so it will look like this

    C:\>notepad C:\hp\bin\checkdmi\checkdmi.cmd

    Press Enter.

    You will see the text for the file listed in a window using a simple text editor.
    Go to the beginning of the text. Press enter to make a space. Type this…

    goto cleanup

    So, whatever comes after, the first line looks like this…

    goto cleanup

    Save the file and exit notepad and restart your PC. You are good to go.

  384. YoJo Says:

    Nope! none of these worked. HP has aparently locked out the S/f10 loop. at least on my disks set. If I try and use it even before the message, the CMD window closes right away and thier script continues all the way to the error. Then S/f10 ignores me.

  385. Vance Says:

    Thanks for this. I won’t go into the details other than to say my experience lead me to use Hirens as in #302. This was on a Vista computer so I booted into mini Windows XP on the Hirens boot CD & made the change & presto the computer continued through the initial setup when I rebooted. BTW, what is mystical Christianity?

  386. admin Says:

    Well, I try to keep the computer posts separate from the non-computer ones, but one of the things that marks Christianity as different than many of the other major religions is its extremely wide variation in belief and practice.

    That shouldn’t be surprising, since the core beliefs of Christianity are pretty simple — the divinity, death, burial, and resurrection of Christ, the idea of His atonement for sins by sacrifice on the cross, and the offer of salvation. Pretty much everything else is up for grabs. While “orthodox” or traditional Christianity has a somewhat longer list, most things are rather ambiguous. Consider the trinity — the unity yet separateness of God the Father, God the Son, and God the Holy Ghost. That’s a “mystery” in the sense that nobody really knows how it works, or even if we are getting it right. There have been Christians who felt that they were not both different and one — that they were simply avatars of the same God, that they were three separate beings, etc. But the bottom line is that whatever one believes, one is still a Christian.

    One of the things that separates Christian traditions is the idea of “authority,” or who/what one should look to for guidance. In general, there are three broad sources of authority — tradition, scripture, and revelation. Those who put a great weight in tradition note that the early Christians were closer to Christ’s direct teachings; a lot of things were hammered out early on, and we should listen to those conclusions. Those who put a great deal of weight on scripture believe that the Bible should be the basis of belief, and everything else must be weighed against that. Those who place a great deal of authority in revelation believe that we all have a direct link to God and that God speaks directly to us through the Holy Spirit. That voice of God should be our primary guide, tested by what we know of the scripture and tradition.

    The Roman Catholic Church, for instance, places a great deal of weight in the authority of tradition and traditional teaching. Old-line Protestants rejected all that as corrupt, and decided that the Bible should be the overwhelming source of authority. Those who believe in revelation as a primary source of authority are known mostly as charismatics and mystics.

    Charismatics put great faith in the spontaneous experience of God. This is best seen in Pentecostal traditions. These folk often have very emotional services and engage in practices such as speaking in tongues. Mystics place a similar strong belief in the direct experience of God, but also believe that people are too easily mislead; thus, any experience should be vetted against known teachings and traditions. Thus, mystics often have “spiritual advisors” and “mentors” who help them understand their experiences. The Eastern Orthodox Church places a great value in mysticism, and there are specific groups within the Roman Catholic Church that also find it very important.

    The Protestant Reformation was marked in large part by a strong belief in so-called “natural theology,” that God was revealed through natural laws and not through miracles and revelation. This is the idea of “God as clockmaker,” in which God created the universe, set it to follow certain laws, and just let it run. God did not get directly involved in individual affairs. The early Protestants thought all this Catholic belief in miracles and revelation was all theater to keep the ignorant in fear.

    This, in turn lead many of the mainline Protestant denominations to wander down the road of “liberal theology,” which basically stripped the numinous from all aspects of faith. All this Jesus stuff didn’t refer to “real” resurrection, “real” sin, etc. but more reflect common basic values that we all agree on. You see this most obviously in churches such as the United Church of Christ (UCC).

    In a reaction to this, a number of people said that if you are simply going to replace God and Jesus with Jungian archetypes, then why bother? There was a great deal of to and fro, and in the early 1900s, a bunch of academics came up with a set of basic beliefs they felt were necessary to be a “real” Christian. These were published in a series of letters and books, much like the Federalist Papers discussed the thoughts of the Founding Fathers. These published works were called “The Fundamentals,” from which we get the term “fundamentalist” (though it doesn’t mean now what it meant 90 years ago).

    As part of this movement to re-connect with the basics of belief, a number of Protestant groups also started re-examining the concept of revelation, leading to a resurgence of charismatic and mystical faith in Protestantism.

    I am, thus, a Protestant and a mystic, in that I put great value in direct revelation from the voice of the Holy Spirit, but also believe that there should be a great deal of discipline and testing of that revelation. So, in contrast to charismatics, I have a spritual advisor, and train myself to view my experience within the context of particular kinds of teaching.

  387. Vance Says:

    I’m with you sofar. Tell me more about the last phrase “within the context of particular kinds of teaching” & does the Bible enter into that teaching?

  388. admin Says:

    As I said, different traditions have different weights they put on revelation, apostolic authority, and scripture. Thus, fitting a mystical approach to worship within a particular tradition would mean fitting it within the values of that tradition. For instance, were I a Roman Catholic mystic, I would look at my experiences within the long view that Roman Catholics have. Were I an Eastern Orthodox, I would look at it differently.

    Consider, for instance, how the different traditions view “quietism,” a contemplative technique in which one empties the mind and attempts obliteration of the self in order to “invite” God in. The Roman Catholic church doesn’t like it at all. See: http://www.newadvent.org/cathen/12608c.htm However, Quaker mysticism has a strong quietist element, as does “hesychasm” in the Eastern Orthodox tradition. Both Catholic and Protestant mystics look to the Bible for both source material and as a ruler for validation of experience. Protestants have less of a formal history with mysticism, so they tend to rely more on scripture to test experience, while Catholics have other guidelines as well. A sorta-mystical approach to the scripture would be, for instance, Lectio Divina and Gospel(Ignatian) Contemplation. When you get into things like Lectio Divina, the distinction between “mysticism” and “meditation/contemplation” becomes very thin.

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